Client Success Manager

Phonexa UK, Client Success Manager

As Client Success Manager, you are responsible for the success of our relationships with our clients once they have gone through the sales, and onboarding processes. You will be the point of call for any queries, setups, issues or required training for our clients. You will share your knowledge and provide advice and consultation when necessary. Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded! At Phonexa, we believe that our success is built on the success of each of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:

• Medical Insurance
• Dental Insurance
• Gym membership
• Kitchen stocked with snacks & juices
• Team lunch provided twice a week
• Team building activities & company social events
• Opportunity for professional growth within company

Responsibilities

• Be Phonexa's expert on call and web lead performance marketing; maintaining in-depth understanding of products, services and technology.
• Manage a portfolio of accounts in various life cycle stages and allocate appropriate resources to ensure value is being delivered to the customer base.
• Proactively identify growth opportunities for customers and improve their awareness of the product features or integrations available through Phonexa.
• Validate customers' desired business outcomes by providing daily platform support, strategic platform set up recommendations and value assessments.
• Leverage internal tools to monitor customer health while allocating resources to ensure potential is realized and risk is mitigated.
• Provide support and services while troubleshooting and escalating on behalf of customers to ensure a high satisfaction rating.

Requirements

• Experience required in either digital, agency or customer success management in fast paced environments.
• Excellent client management skills with ability to juggle multiple projects with minimal supervision.
• Must be analytical, organised, and methodical with excellent communication skills.
• Ability to ensure successful client onboarding through strategic planning and client development initiatives that incorporate KPIs belonging to the client and Phonexa.
• Proficient knowledge of CRM and Google Apps (Drive, Docs, Sheets, Slides).
• Experience in Google Analytics, AdWords or affiliate management software a bonus.

The Team As Client Success Manager, you will work closely with many teams; namely, Onboarding, Project Management, Sales, and Development. You will also work closely with our CEO to identify growth opportunities for our clients, and the business overall. Whilst the role requires ownership of client accounts, wider team collaboration is always at its core. Hide full description