For large-scale pay per call businesses using inbound call tracking software, relying on call recordings only isn’t usually enough to understand the caller’s intent, motivations, and hidden bottlenecks – for that, you need to look beyond the over-the-phone conversation itself.
That’s exactly the biggest strength of Phonexa’s Call Logic and Phonexa as a software stack.
Call Logic not only connects call outcomes to the source, but it helps you understand how the caller journey evolved across touchpoints and marketing channels, such as IVR conversations, or even form fills or emails.
How is it possible that call tracking software knows what happened in a marketing email? That’s because of Phonexa’s integrated approach – Call Logic works in full sync with our lead tracking, distribution, and analytics module, LMS Sync, six features for omnichannel marketing, and several other integrations for fraud protection, consent collection, and compliance management.
Here are some crucial additions to Call Logic that enable full marketing coverage:
– LMS Sync that fills the gaps between form fills and phone calls
– E-Delivery that enables personalised, event-based follow-ups on callers and web leads
– iClaim integration for consent collection and iClear integration for real-time lead and call screening
Through synergy and integrations, Call Logic eliminates data silos, affiliate marketing gaps, and low-quality, irrelevant calls and lead submissions while ensuring you stay compliant with GDPR or the TCPA if your marketing is tailored to US audiences.