DID Explained: Delving into Direct Inward Dial Numbers

To reach a company representative, consumers often navigate through an endless series of menu options and questions via an IVR. When this process lacks educational value or sustainability, a customer’s failure to contact a business can prove costly.

Very few consumers can overlook a negative experience when every attempt at customer interaction results in encountering a busy signal or unanswered calls. However, many businesses still fail to recognise the significance of the caller journey and overlook it as a vital component of their marketing strategy.

If your calling clients are unfamiliar with such issues, your company must revamp its customer service to mitigate external and internal business damage. For instance, improving every caller’s touchpoint and reassessing your telephone service can help secure the loyalty of impartial first-time callers and nurture relationships with existing customers.

Businesses seeking to address missed calls and enhance the customer experience often turn to configuring Direct Inward Dialling (DID) service and utilising call forwarding features through a PBX system.

Let’s delve into the intricacies of DID telephony, its functionality, and its benefits for businesses operating via calls.

What Is Direct Inward Dialling (DID) & Why Do Businesses Require It?

Direct Inward Dialling, also known as direct-dial or direct dial-in, is a feature found in most business phone systems. DID numbers enable companies to establish virtual numbers and direct calls through a Private Branch Exchange (PBX).

If you’ve ever been instructed to contact someone at a ‘direct number,’ they likely meant a DID phone number. DID enables callers to connect directly with a specific employee or department instead of navigating through an IVR menu or dialling an extension.

With a DID line in operation, businesses can allocate numerous virtual phone numbers to employees or departments, enhance accessibility, and ensure efficient communication with clients without disclosing agents’ personal contact information. Furthermore, DID service can be utilised with local, vanity, or toll-free numbers.

What Constitutes a DID Number?

A DID phone number is a virtual telephone number that facilitates the routing of calls to existing phone lines or extensions. DID numbers do not necessitate physical phone lines, enabling them to handle an unlimited number of inbound calls and efficiently direct them to any extension or device.

Employing direct dial numbers assists companies in implementing the correct approach to call management and enables customers to make calls irrespective of their geographic location.

For instance, consider a scenario where your company is headquartered in the Middle East but requires local phone numbers to connect with your customers in North America and Europe. With Phonexa’s Cloud PBX telephony system, your business can access all the essential call management features and allocate DID numbers, allowing you to remain in the Middle East and utilise local calls.

How Does DID Operate?

When initiating a call to a DID telephone number, the customer is directed to a VoIP (Voice over Internet Protocol) system via SIP trunking or a PSTN (Public Switched Telephone Network) device. Let’s explore both alternatives in greater depth.

Direct Dialling on PSTN

In this scenario, a DID service provider links trunk lines to the customer’s PBX and subsequently assigns and allocates a DID telephone number or numbers to the client. Here’s the process:

  • An inbound call initially reaches a direct inward dial number.
  • Subsequently, the trunk line forwards the call to the PBX.
  • The dialled number is identified, and the system identifies a recipient.
  • The customer’s PBX system directs the call to the company’s telephone extension and establishes a direct connection between the caller and the call recipient.

DID on VoIP

When integrated with a VoIP phone system, direct inward dialling empowers businesses to utilise their mobile and desktop devices to make and receive calls without the need for additional equipment or analogue phone lines.

Presently, VoIP stands as the most adaptable method for deploying direct-dial numbers through SIP trunking, also known as digital line connections. A software provider associates these digital connections and DID numbers with your phone extension.

Since you do not need to physically link the trunk lines to your PBX, you can establish as many trunk lines as necessary and transfer your business phone numbers at a fraction of the cost if you opt to change service providers.

Direct Inward Dialling and Vanity Numbers

It’s quite common for businesses to utilise vanity numbers instead of standard phone numbers as a marketing strategy. Choosing meaningful and memorable combinations of letters or numbers assists companies in grabbing the attention of their target audience, fostering brand awareness, and extending their reach nationally.

DID telephony aids businesses in bolstering their marketing initiatives and using vanity numbers as a prominent aspect of their call campaigns, regardless of their geographical location.

Direct Inward Dialling and Freephone Numbers

Freephone numbers, also known as toll-free numbers, have existed for many years. As DID service seamlessly integrates with local, vanity, and toll-free numbers, businesses can not only manage multiple inbound calls effectively but also delegate their call centre services to external providers.

How Can I Acquire DID?

Businesses that aim to connect with specific individuals or departments within their organisation and facilitate callers bypassing the IVR menu or queue often opt to implement Direct Inward Dialing.

If you’re considering implementing Direct Inward Dialling, the initial step involves selecting the appropriate service provider. Typically, VoIP and telephone numbers are included with the service you procure. If your business requires international calling, intelligent call routing, call tracking, and other advanced features, opting for an experienced service provider such as Phonexa is advisable.

With Phonexa’s comprehensive suite of solutions, your company can acquire a toll-free, local, or vanity telephone number, establish a telephone system with reduced costs and enhanced control, and seamlessly transfer your business telephone numbers.

Do Businesses Truly Require Direct Inward Dialling?

Customer-facing businesses must effectively manage high call volumes, strategise caller journeys, and deliver exceptional service. Therefore, if you aim to streamline the call process and facilitate easier access for potential partners, prospects, or colleagues to reach the appropriate departments or individuals, incorporating DID is a highly beneficial decision.

10 Benefits of Direct-dialling

Still uncertain about the necessity of direct dialling for your company? Here’s how large enterprises and medium-sized businesses can profit from implementing Direct Inward Dialling:

  • Cost-effectiveness: DID allows businesses to replace traditional phones, set digital line connections, and eliminate the expenses associated with analogue hardware maintenance.
  • Uninterrupted service: Companies can utilise a cloud phone system reliant solely on the stability of the internet connection.
  • Flexibility: Integrating DID with Phonexa’s Call Logic gives businesses greater control over when, where, and how they manage and receive calls.
  • Enhanced customer experience: DID enables companies to streamline the call process, allowing customers to reach your business without waiting in a queue.
  • Employee contentment: Systems like Phonexa’s Cloud PBX facilitate both internal and external business interactions, enabling employees to concentrate on service quality.
  • Intelligent call forwarding: Direct-dial lines can automatically redirect inbound calls to mobile devices or other numbers without disclosing private information to customers.
  • Synchronised business communication: Virtual phone numbers assist businesses in remaining accessible and ensuring seamless communication across multiple devices.
  • Personalised call routing: When paired with IVR software, Phonexa’s Cloud PBX can ensure accurate agent scoring and queue availability, simplifying the process of connecting callers to the most suitable company representatives.
  • Closed-loop attribution: With DID and call tracking, businesses can acquire crucial data, develop caller profiles, allocate different numbers to ad campaigns, and achieve closed-loop attribution.
  • Local & toll-free phone numbers: DID aids companies in establishing a local presence, remaining accessible, and allowing customers to reach businesses regardless of their geographical locations.

Did this article resonate with your business model and experience? Book a consultation to discover how Phonexa’s Cloud PBX can assist companies in enhancing their business communication, refining caller journeys, and seizing growth opportunities.

5 Trends & Tips To Grow Your Insurance Business

Numerous players within the insurance sector aimed to capitalise on novel technologies, including call tracking software and associated cloud technologies.

2023 also witnessed significant attention directed towards critical issues such as cybercrime and the potential impact of climate change on insurance companies.

These concerns persist in the minds of insurance firms, notwithstanding the arrival of a plethora of additional considerations, trends, and anxieties with the new year. For insurance agents and carriers, remaining abreast of the latest industry developments is imperative for maintaining competitiveness and achieving success.

5 Insightful Tips: What Insurance Companies Must Weigh This Year

1. Insurance Technologies

It should hardly be surprising that emerging technologies lead the roster of insurance considerations for 2024. Just this year, investments in the insurance sector soared to over $19 billion, while global investment in insurtech rebounded from a pandemic-induced slowdown. Many insurance firms and agents have retained certain legacy systems that are either less effective or wholly outdated.

Advancements in technology are crucial not only for updating older systems but also for reaching out to new generations of customers and the next cohort of insurance professionals. To attract essential human capital, insurance enterprises must ensure their systems align with the habits and skill sets of younger workers.

Suggested reading: Call Tracking for the Insurance Industry

2. Customer Service

Regrettably, the insurance industry has long been linked with subpar customer service. According to a study, less than half of insurance clients received a satisfactory response to a service inquiry. Examining some of the best practices to enhance customer service, one of the most logical steps is investing in technologies that cultivate a stronger rapport between clients and insurers.

Insurance companies can achieve this by gathering and utilising data to engage with customers in a more personalised manner. Communication technology, such as chatbots or an IVR for incoming calls, can also foster a more gratifying user experience.

3. Smartphone Users

Establishing connections with clients through digital channels is increasingly vital for insurance enterprises as we progress into 2024 — and mobile phones play a pivotal role in this endeavour. One approach insurance companies can adopt to improve their standing is to concentrate efforts on crafting an outstanding mobile application. Clients often rate app technology more favourably than navigating a website on a desktop or mobile device.

Insurance companies without an app may be at a disadvantage; as per a study, 74% of companies provide clients with the capability to access and manage their claims using a mobile app.

4. Market Volatility

Insurance firms may cautiously anticipate any market fluctuations in the approaching months. Reports on market conditions forecast that the insurance industry’s resilience  will persist in the year ahead.

Insurers can anticipate seeing rate hikes of nearly 5% this year — though auto insurers may face challenges as auto collision severity has increased, albeit not as dramatically as in 2023. In 2024, insurers should keep a close watch on market conditions and be ready to adjust should further volatility ensue.

5. Data-Driven Forecasts

In 2022, insurance marketers would be wise to leverage technology tools that utilise data to forecast various outcomes from their marketing endeavours. Predictive analytics enables marketing professionals to utilise vast amounts of data from past campaigns, revealing how different alterations could affect future campaigns.

Suggested reading: 7 Reasons Why Insurance Companies Need Call Tracking Software

These practises eliminate the need for trial and error in marketing decisions, enabling insurance firms to base decisions on historical data. While businesses should adhere to data regulations and follow best practises, the potential upside for insurance marketers using predictive analytics is considerable.

New Summary Reports for Publishers & Buyers: Phonexa Product Updates

Phonexa’s tech team has been working hard to innovate and build custom solutions across our products to optimise and power your performance marketing campaigns.

Here are just some of the new significant features and improvements we’ve made in recent weeks across our products.

Updates in LMS Sync & Call Logic 

Seamlessly Verify Lead Data Legitimacy with TrustedForm 

Overview: Phonexa has been updated to support TrustedForm Certificate API v4.0. Recommended by ActiveProspect as the most current version for utilising TrustedForm services, TrustedForm Certificate API v4.0 ensures users can seamlessly verify the legitimacy of the lead data.

Phonexa users can find this new feature within the “Trusted Form Retain” action in the Tracking functionality on Product and Campaign levels. 

Learn more: Event Tracking Type: Trusted Form Retain 

Transfer Unanswered Calls to Different Campaigns 

Overview: Operators are often unavailable to answer calls, and the call gets disconnected, resulting in lost revenue for the client and their publishers. Our new feature will mitigate the risk of any potential lost revenue and make sure one of your campaigns takes the call.

In the IVR Find Buyer block, we’ve added a new feature that routes a call to the next campaign in the ping tree if the first campaign does not accept the call for any reason. The call will continue to be routed to the following campaigns in the ping tree until one of the campaigns accepts the call.

Learn more: The “Find Buyer” block & The “Return Client” block

New Summary Reports for Publishers & Buyers Give Improved Data Analysis 

Overview: In addition to the detailed report on returns and adjustments, Phonexa now has summary reports for Publishers and Buyers that highlight critical insights, trends, and patterns for effective decision-making. Start monitoring performance from various sources, analyse data, and make decisions based on detailed reports on returns and adjustments from large volumes of data. With a new set of summary reports, Phonexa clients will be able to analyse data more effectively, group data based on different criteria, and make optimisations to their lead flows to eventually maximise earnings. 

Learn more: Return/Adjustment Summary (Publisher)

Learn more: Return/Adjustment Summary (Buyer)

Leverage Arithmetic & Logical Expressions to Derive New Data 

Overview: You can now use arithmetic and logical expressions to derive new data based on existing data with custom columns. This allows for more detailed and customised reports, providing you with the specific insights you require. Adding custom columns to reports allows you to display the information not included in the basic system reports. 

Learn more: Custom Columns For Reports

Are you looking for a particular feature or product functionality in Phonexa? Let us know by emailing info@phonexa.com.

iClear’s New Address Validation Support & More: Phonexa Product Updates

Phonexa’s tech team has been working hard to innovate and build custom solutions across our products to optimise and power your performance marketing automation campaigns.

Here are just some of the new significant features and improvements we’ve made in recent weeks across our suite of products.

Updates in LMS Sync & Call Logic 

Streamline Communications with Slack Notifications 

You can now start using Slack to make communications crystal clear. 

The “Send Slack Message” Tracking type automatically sends Slack messages to a particular user or channel when a certain event takes place, ensuring timely alerts.

And in case you missed it, we also recently launched a feature within Tracking to send leads to Google Sheets.

Learn more: Event Tracking Type: Send Slack Message

Ping Post & Smart Tree Support for Group Caps

Previously, our Campaign Group Cap only applied to direct post products. By popular demand, we now support group caps for ping post and smart tree products – the interface is the same.

Enhance Security with New Logoff Functionality

In an effort to enable instant security, we introduced a new safety measure that allows users to log out of all browsers and mobile applications. This feature gives access to view and display all active sessions, including details like the type of browser or mobile device being used, the last login date, and associated IP addresses. 

You can see the session information by going to Account Settings > My Profile, and then clicking on the Security tab and going to Sessions.

Start Tracking Changes with Products Log

Products Log is a new item in the Main Menu bar under System Management > Logs. This will start logging all changes related to the product per user and type of change. Logs will include adding and editing fields, changing product settings, and more.

Billing Made Simple with Newly Designed Interface

To make the Billing Activity easier to understand, we made improvements by updating the interface to make it appear clearer and added a filter to search for a specific transaction type. 

The “Billing Activity” tab allows you to view the billing activity both for pre-pay and post-pay buyers, including replenishments, payments, returns, and adjustments in LMS Sync, Call Logic and Books360.

Learn more: Buyer Configuration: Billing Activity

iClear Ensures Leads With Valid Addresses

In our continuous effort to enhance the security and efficiency of our systems, we’re excited to share that iClear now has Address Validation, a new feature that automatically verifies the accuracy of a lead’s address in real time. 

If you’re running a marketing campaign where geographical data for each lead is crucial, Address Validation serves as a gatekeeper, verifying the authenticity of each lead’s address.

If an address is found to be incorrect or suspicious, the system can either correct it or reject the lead, ensuring that only leads with valid addresses pass through to your system.

Learn more: iClear: Address Validation

Pause Publishers For Posting Invalid Leads

In addition to sending notifications regarding publisher Low Redirects, Invalid Leads, Low Volume, and more, Phonexa users can now pause a publisher for posting invalid leads.

The Invalid Lead Automation block allows you to pause the Publisher for a specified time if it reaches the maximum number of invalid leads. 

Learn more: Publisher Configuration: Notifications 

New Summary Report on Third-Party Service Results

Phonexa clients that use Email Hygiene, as well as IP and Phone Number Analysis across iClear services, now have access to a summary report on third-party service results. 

The clear, colourful, and easy-to-understand graphs, combined with numeric data, make the analysis of the results from those services easy to understand.

Learn more: iClear Summary

Configurations Made Clearer for Buyers with New UX

The newly revamped Billing Settings are designed to make configurations clearer for buyers. 

We’ve separated the widgets for the Balance, Recent Activity, Billing and Auto Recharge Settings, and Transaction History, which helps visualise all settings and activity in one tab for a better user experience.

Learn more: My Profile: Billing Settings

Updates in Opt-Intel

Protect Sensitive Information Across Suppression Lists

We’re now offering SHA-512, a cryptographic hash function as a new option for our suppression list management solution Opt-Intel to enhance data security by anonymising personal information.

Unlike MD5, SHA-512 provides enhanced protection, ensuring that sensitive data remains secure.

If a Phonexa user wants to manage email suppression lists across various marketing platforms without directly sharing or exposing an email address for privacy reasons, SHA-512 hashes all email addresses on their suppression list. 

Each email address is transformed into a unique, fixed-size 512-bit (or 128-character) hash value. 

For example, “test@phonexa.com” might be hashed into a long string like “3a7bd3e….” The client shares these hashed values with their partners instead of the actual email addresses. This way, they can cheque if an individual is on the suppression list without knowing their email address.

Updates in Lynx 

Additional Awareness into API Requests

There’s a new tab within the offer settings in Lynx called “Event Tracking” to show the frequency of API requests. Additionally, it’s important to note that this tracking is unrelated to financial transactions, conversions, or affiliate activities.

Are you looking for a particular feature or product functionality in Phonexa? Let us know by emailing info@phonexa.com.

Lead Monetisation: Selling to High-Intent Advertisers in 5 Expert Steps

Marketers frequently seek dependable methods to acquire and sell leads on the Internet. Whether operating in the legal, healthcare, finance, insurance, or home service sectors, high-quality leads are indispensable for the prosperity of any consumer-oriented organisation.

The lead management process involves numerous elements, encompassing enhancing brand recognition and sieving out low-quality leads to locating lead buyers and sellers. However, concerning lead distribution, the essence lies in pinpointing the optimal platform to vend leads, refining the acquisition budget, and establishing pragmatic pricing structures.

For enterprises wishing to sell or procure leads, here’s what you need to understand to engage with interested advertisers and enhance revenue for each lead transaction.

How To Acquire Premium Sales Leads

It’s not unusual for brands to struggle to generate leads that align with their business objectives. Hence, companies should aim to exploit niche marketing and discover the most dependable lead-generation channels.

Let’s scrutinise the channels that aid businesses in drawing high-quality traffic and producing business-to-business leads.

Source: Chief Marketer

Lead generation constitutes a collaborative effort across various departments. Thus, to efficaciously generate leads, companies frequently necessitate the proficiency of diverse employees spanning sales, marketing, and PR departments.

Once a brand identifies its ideal customers — also referred to as marketing-qualified leads (MQLs) and sales-qualified leads (SQLs) — it becomes imperative to devise strategies to persuade them to make a purchase. Harnessing the potential of top-performing lead generation channels is one of the most effective ways to accomplish this objective.

Here are some approaches brands can employ to generate more sales leads and construct a pathway to more meaningful conversations with potential clients.

Establish a Presence on Social Media

Each social media platform holds significant potential for sales and robust lead generation. Therefore, it is imperative for businesses to ensure their accessibility to the target audience on specific platforms, foster and sustain online communities, and attract valuable leads.

Here are some of the most impactful social media channels brands utilise to connect with their desired audiences.

Source: Chief Marketer

As evident, LinkedIn continues to stand out as a prominent sales asset for brands seeking to enhance brand visibility and deploy inbound lead generation strategies. Moreover, given that the platform directly links sales and marketing professionals with potential clients and key decision-makers within organisations, it aids in presenting a comprehensive narrative regarding the benefits and value of your products.

Craft Tailored Email Campaigns

Many businesses initiate email marketing campaigns to generate and nurture high-quality leads. As email marketing proves to be one of the most effective methods for maintaining audience engagement, it is vital to provide them with useful, pertinent, and valuable content exclusively tailored to your subscriber list.

Phonexa’s E-Delivery can contribute to the endeavours of devising a successful email sequence, enhancing inbox performance, and constructing targeted campaigns to connect with potential clients on their mobile devices through personalised emails and SMS campaigns.

Identify Lead Duplicates

The persistent threat of fraudulent and duplicate leads hampers businesses, hindering their efforts to enhance the lead quality within their top-of-the-funnel prospect base. Lead deduplication, therefore, becomes imperative to ensure that multiple records for the same prospect do not infiltrate the system.

In this scenario, employing a lead management system such as Phonexa’s LMS Sync proves essential for marketers to sift through lead details and highlight duplicates, contributing significantly to the overall lead quality.

Make an Impact With Lead Distribution

Lead qualification processes must track, filter, organise, and distribute inbound leads. Any system failing to perform these functions falls short of aiding clients in running successful lead generation and vetting campaigns.

The implementation of a marketing automation solution is crucial for companies that deal with hundreds or thousands of inbound leads daily, regardless of their source. Without automation, your brand risks missing out on conversion opportunities with engaged sales-ready leads while forgoing potent analytics and revenue enhancement by matching organic leads with the right lead buyers.

Harness the Functionality of Sales Leads Software

Brands capture leads through various means, such as calls, lead magnets, and web forms. Hence, it is vital to introduce distribution and lead selling software to effectively organise lead information, filter out low-quality leads, and prevent duplication and fraud.

With LMS Sync, companies gain access to proprietary ping tree technology, streamlining the lead distribution process and enabling informed decisions about the ultimate destination of their organic sales leads.

5 Tips for Selling Leads to Clients

If you’re considering strategic lead buying or selling or operating a lead generation business, you may be exploring the option of purchasing or selling leads in real time. In such cases, opting for a service provider to link you with a buyer network or certified lead sellers can prove to be an optimal decision.

Nevertheless, a crucial aspect of this process depends on the measures you implement to guarantee that your leads are qualified and align well with advertisers. Here are five steps to facilitate the smooth and efficient sale of leads to businesses:

  • Understand your target audience: Brands need to understand their potential customers by creating a buyer persona that aids in forming a customer portrait that encompasses interests, demographics, psychographics, and more. Ultimately, developing a buyer persona provides brands with a roadmap for all future marketing campaigns and decisions.
  • Set a lead distribution logic: Choosing or employing a pre-designed lead distribution logic can assist companies in maximising their profits and optimising their lead flow. The lead distribution logic encompasses everything from tracking and segmenting to matching and selling leads to specific buyers.
  • Implement lead scoring to ensure quality: Lead scoring is fundamental to the lead management process. It enables marketers to gauge the quality of all captured sales leads and determine whether it’s time to nurture them or pass them to the sales team.
  • Detect and prevent fraud: Utilising lead analytics software can offer insights into lead traffic, adjust filters, identify various types of fraud, eliminate lead duplication, and focus on acquiring leads that meet your criteria.
  • Utilise ping post software: Businesses can gain advantages from employing Phonexa’s ping tree technology, facilitating lead distribution through Ping Post 2.0. As it can be fully tailored to address specific business needs, brands equipped with this software can deliver leads to multiple buyers with various filters and prices for every lead available in their lead management dashboard.

Prioritise Lead Management

It’s indisputable that every company must prioritise making impactful changes to its marketing campaigns, discovering new revenue opportunities, and successfully scaling its business. By integrating the appropriate lead management software, brands can evaluate how they monitor, assess, distribute, and sell leads online.

Book a consultation with one of Phonexa’s experts to discover how LMS Sync can elevate your company’s lead tracking, distribution, and analytics. Interested in expanding your program’s offerings to a subscriber list? Inquire about E-Delivery for email and SMS marketing.

Frequently Asked Questions

What are sales leads?

Sales leads are potential clients who may or may not have interacted with your brand. They can be sales contacts, organisations, or individuals interested in your products.

What are SQLs?

Sales-qualified leads, or SQLs, are potential customers who have progressed through your sales funnel and attained a ready-to-convert or sales-ready status.

What level of profit can you achieve by selling leads?

It’s widely known that leads typically yield substantial returns. Businesses can earn anywhere from £5 up to £100 per lead, contingent on the type, industry, geographic location, etc.

How can you sell leads to companies?

Businesses can buy and sell leads using Phonexa’s ping tree service as a component of its all-in-one marketing automation solution.

Exploring the High Stakes of Financial Advisors Buying Leads

To establish yourself in the realm of financial consultancy and cultivate a reputable standing, it’s imperative to directly engage with the opportunities within this sector. Regrettably, alongside these opportunities, the journey may encompass certain pitfalls, often intertwined with the process of procuring leads for financial advisors.

Frequently, this approach is utilised to swiftly acquire high-quality financial leads. At first glance, it may appear as a shortcut to forging connections. However, beneath the allure of immediate connections lie costly errors that have the potential to not only impact your budget but also jeopardise your reputation and long-term prosperity as a financial advisor.

It’s crucial to recognise that the high-stakes venture of purchasing leads entails certain pitfalls that must be navigated to flourish in the fiercely competitive financial landscape.

Purchasing Leads for Financial Advisors: Key Attributes

Expanding your business and augmenting your client base through the procurement of financial leads is akin to embarking on a rollercoaster journey. There are ups and downs — some exhilarating, some nerve-wracking. Let’s delve deeper into the benefits of purchasing leads for financial advisors.

Advantages of Purchasing Financial Advisor Leads

    1. Time-efficient: By acquiring financial leads, you can conserve a significant amount of time that would otherwise be expended on prospecting and lead generation.
    2. Access to prospective clients: You gain access to numerous potential clients who may express interest in financial management and consultancy, obviating the need to seek them out from scratch.
    3. Targeted marketing: Certain services providing financial advisor leads furnish tailored leads based on specific criteria, enabling advisors to concentrate on their preferred client profiles.

 

7 Costly Errors of Financial Advisors Make When Purchasing Leads

Financial advisors often delve into lead acquisition, sometimes for unfounded reasons. Yet, it’s imperative to exercise caution throughout this process.

Procuring financial advisor leads can not only incur substantial expenses but also potentially damage the reputation and standing of your brand within the industry. However, by acknowledging the drawbacks of purchasing leads and exploring an alternative, as discussed below, you can safeguard sustainable development.

The prevalent risks associated with buying leads for financial advisors include:

High cost Foremost, obtaining financial leads can be exceedingly costly, especially when they fail to convert into clients. This may not always yield a favourable return on investment.
Poor lead quality Consistently purchasing leads can frequently result in low-quality prospects who may lack genuine interest in financial advice or retirement planning. Many acquired financial leads could be outdated, inaccurate, or inadequately screened.
Competition Certain dubious financial lead services may distribute purchased leads to multiple advisors, intensifying competition and diminishing conversion prospects.
Lack of targeting Lead purchases often lack specificity in targeting. Consequently, you may receive leads that do not align with your ideal buyer persona or exhibit distrust towards your business, complicating the conversion process.
Compliance issues Procuring lists of leads for financial planners may violate industry regulations. Given the need for financial advisors to meticulously adhere to all standards, including privacy and consent regulations, this presents a significant concern.
Dependence on external sources Relying solely on purchased business leads means being reliant on external sources for acquiring clients. This dependency poses a considerable obstacle to effective lead generation and sustained business operations.
Negative reputation impact

Purchased financial leads, typically lacking genuine interest in your products, often only permit cold contact via phone calls or emails. In such instances, there’s a risk of recipients mistaking your outreach for spam, potentially tarnishing your reputation.

Remember, clients seek advisors with substantial experience in assisting individuals with financial management above all else.

Marketing Tips for Acquiring Financial Advisor Leads

Here are some expert suggestions for you if you opt to procure leads for financial advisors:

    1. Explore various providers: Before purchasing sales leads for financial advisors, thoroughly research and evaluate the lead generation service provider. Seek out reviews and success stories, and if feasible, request sample leads.
    2. Start modestly: Begin with a small number of financial leads to gauge their quality and conversion rates before committing significant resources.
    3. Cultivate leads: It’s crucial to dedicate time and effort to nurturing relationships with acquired leads through personalised communication and value addition, aiming to convert them into clients.

Ultimately, acquiring financial advisor leads can serve as a shortcut to securing potential clients, but finding leads of the right quality is typically challenging and comes with risks. Advisors must consider the costs against potential returns.

Now, if procuring leads isn’t the optimal approach to acquiring new clients, what alternatives do financial advisors have?

As a financial advisor offering insurance, retirement, budget management, and other services, concentrate on establishing trusted relationships. Leads are earned, requiring time and effort, but are indispensable in the long run.

Generating Financial Advisor Leads

Generating leads for financial advisors without resorting to purchasing them entails several effective strategies. Remember, if you aim to obtain qualified leads for financial advisors, you don’t need to employ all these strategies simultaneously.

You can start with those that add value and adapt as you gain momentum in the field. So, consider these top 10 tactics for generating financial advisor leads:

Top 10 Lead Gen Tactics Financial Advisor

Source: 10 Innovative Ways To Master Lead Generation for Financial Advisors

Let’s delve into detail on several of the most effective approaches:

  1. Automated lead generation software: Many successful financial advisors utilise software to assess financial leads, develop personalised content, and utilise integrated financial tools.
  2. Content marketing: Through content marketing, you can captivate potential leads with valuable content such as webinars, podcasts, blogs, and eBooks covering topics like financial health, wealth management, and retirement planning.
  3. Social media marketing: Make use of platforms like LinkedIn, Facebook, Instagram, and TikTok to disseminate informative content and connect with potential clients.
  4. Search engine optimisation (SEO): It’s essential to optimise your online presence to attract individuals seeking financial advice by utilising the most pertinent keywords and phrases.
  5. Educational webinars and virtual events: Host online sessions addressing investment planning, retirement advice, financial literacy, and virtual workshops to draw potential clients.
  6. Email marketing: Disseminating relevant content, updates, and personalised messages through targeted email campaigns is also advantageous for engaging subscribers.
  7. Partnerships: Collaborating with related businesses or professionals can broaden your services and extend your reach to a wider audience.By employing these and other methods on the list, you can attract high-quality financial advisor leads genuinely interested in your expertise and services. This will help foster long-term relationships built on trust and value.

By employing these and other methods from the list, you can draw in high-quality financial advisor leads genuinely interested in your expertise and services. This will aid in nurturing long-term relationships founded on trust and value.

Automated lead generation software can certainly streamline the process of acquiring financial advisor leads while saving valuable time. Phonexa’s LMS Sync, a versatile lead management system, offers comprehensive functionalities.

 

The solution assists in monitoring potential customers, re-engaging inactive users, and optimising your acquisition strategies effortlessly.

Improve Your Financial Lead Generation Using Cutting-edge Tools

To effectively expand your customer base as a financial advisor, it’s essential to carefully procure and verify leads or, preferably, utilise cutting-edge tools for generating organic leads.

The suggested tactics such as SEO, social media ad campaigns, and content marketing are advantageous not only for financial advisors but also for affiliate marketing professionals and other digital marketing experts.

Unleash your business potential and enhance your marketing efforts by harnessing these popular methods, further amplified with the use of Phonexa’s innovative products.

 

Looking to elevate your advertising and performance marketing efforts? Explore Phonexa’s progressive software suite. Arrange an online consultation to discover how Phonexa can propel you to greater heights.

Frequently Asked Questions

Is it worth buying leads for financial advisors?

Purchasing leads isn’t always the optimal method to acquire qualified leads for financial advisors. The acquired leads may not align with the advisor’s target audience or preferences, varying significantly in quality. Instead, utilising organic generation methods establishes relationships with interested prospects.

Why shouldn’t financial advisors buy financial advisor leads?

Financial advisors should avoid purchasing business leads due to the potential for costly mistakes. While it might appear to be a quick fix to expand client networks, there are several specific risks associated with purchasing leads for financial advisors:
1. Bought leads often lack quality and relevance.
2. They can lead to wasted resources and damage to reputation.
3. Purchased leads typically have a low conversion rate.
4. Buying business leads involves high expenses with uncertain returns.

What are some alternatives to buying leads for financial advisors?

Instead of purchasing leads, financial advisors can concentrate on organic methods such as high-quality content marketing, social media networking, referrals, and automated lead generation software.

Marketer’s Guide to Financial Advisor Prospecting in 2024

The somewhat uncertain economic forecast for 2024 anticipates turbulence and uncertainties amidst growing geopolitical risks and significant domestic challenges in the United Kingdom. However, one certainty remains for the foreseeable future: individuals and businesses will require financial guidance to optimise profits and mitigate risks.

As a financial advisor, you needn’t fret too much about the economic climate: come rain or shine, financial advisor leads will persist. All you require are robust lead generation, prospecting, and conversion strategies to attract customers and guide them towards conversion.

This article will delve into financial advisor prospecting, encompassing a range of strategies and techniques to identify and convert high-intent clients from previously generated financial leads.

Here’s why smart prospecting is essential for you as a financial advisor:

  • It uncovers your most lucrative clients.
  • It enables you to target these clients with the appropriate message at the right moment.
  • It increases your conversion rate.

Without further delay, let’s examine the most lucrative financial advisor prospecting concepts and how to implement them effectively.

Differentiating Between Prospecting and Lead Generation

Wait a moment… isn’t prospecting the same as lead generation?

Absolutely not. Sales prospecting differs from lead generation as much as your sales team differs from your marketing team.

Here’s the distinction between sales prospecting and lead generation:

  • Prospecting involves establishing a personal connection with a sales-qualified financial lead, whereas lead generation focuses on uncovering these leads in the market. Typically, a sales team conducts prospecting, while lead generation falls under the purview of the marketing team.

Although you must generate leads to facilitate sales prospecting – otherwise, you’ll have no one to approach – prospecting itself remains personal, while lead generation can be fully automated.

The 5 Most Profitable Prospecting Strategies for Financial Advisors

Financial Advisor Prospecting Strategy #1: Develop an Attention-Grabbing Selling Proposition

Over time, you’ll engage with hundreds and thousands of sales prospects, each with varying needs and desires – no matter how meticulous your targeting, no two clients will be identical – and you’ll need to demonstrate why you’re the best option for them.

In asserting your superiority, you’ll have one consistent tool at your disposal: your unique selling proposition (USP). Rest assured, you require a compelling USP that leaves them stunned, mouths agape with excitement, prompting them to enlist your services.

Source: GIPHY

Ways to craft a unique selling proposition in financial advisory:

  1. Concentrate on the niches you are well-versed in. While it may be tempting to target a broad audience – after all, the more prospects, the better, isn’t it? – you can only effectively do so if you have a deep understanding of your niches. Whether it’s tax planning, wealth management, or aiding divorcees, ensure that you possess unique expertise and can substantiate your claims with data and positive feedback.
  2. Analyse the competition. Once you have narrowed down your focus to several target niches, examine what other financial advisors are offering, including their strengths and weaknesses. This stage will likely reveal how you can distinguish yourself from the competition.
  3. Leverage your strengths and others’ shortcomings. Document all the gaps you can fill and improvements you can implement. For instance, if your region is teeming with young professionals seeking to invest in environmentally responsible companies AND lacks relevant financial advisors, you may consider offering advice on sustainable investment strategies.

Examples of Unique Selling Propositions for Various Financial Advisor Prospects

High-Net-Worth Real Estate Investors“Data-driven wealth management: Achieving consistent annual returns of 10% to 12% since 1990.”
Families with young children “Secure your child’s future by exceeding your education funding objectives with a 99% success rate.”
Expatriates“Cross-border financial planning to reduce your taxes by up to 25%.”

A USP alone won’t suffice, but it serves as an excellent foundation for your financial advisor prospecting strategies. In the fiercely competitive financial arena, you must consistently leverage your strengths to nurture and convert financial advisor prospects effectively.

Financial Advisor Prospecting Strategy #2: Emphasise Added Value Over Aggressive Selling

Financial advisor prospecting involves a more personal approach than lead generation, so it’s crucial to empathise with the client from the outset. The clock starts ticking as soon as the client steps into your office: you have a limited window to earn their confidence.

Consider this scenario: a client has recently received a significant promotion and seeks financial guidance on managing the increased income. As a financial advisor, you have two primary selling approaches: a value-driven strategy and a hard sell, each suitable for specific financial advisor prospects depending on the circumstances.

Here’s how you can structure your conversation with a client, depending on the selling approach:

Value-Driven Approach: Lower Risk, Sustainable RewardsHard Sell Approach: High-Risk, High-Reward
You: Congratulations on the promotion! Could you please elaborate on your new financial goals? Have you considered something specific?

Client: Thank you! I’m not really sure about where to put this extra money, but I was thinking about opening a retirement savings account.

You: Congratulations on the promotion. Now that you have extra income, we have some high-return investment funds to consider.

Client: Thank you! I was thinking about retirement savings, but I’m unsure of where to start.

You: This would be a great start. I would suggest you explore a few areas where your extra income would benefit you both short-term and long-term.

Client: I also considered investing in stock or real estate.

You: Great! We have some high-yield plans. You can invest in our retirement funds right now.

Client: Maybe I should also consider stock or real estate investments.

You: Oh, these are great to leverage your increased income. However, we must also factor in your risk tolerance so you feel comfortable with your investment.

Client: Regarding comfort, I’m also worried about taxes with my new income.

You: Yeah, great! We’ve had amazing stock returns over the past decade, making this the best time for an aggressive stock portfolio.

Client: Considering my increased income, I also wanted to clarify about taxes.

You: This is a valid concern we always factor in when offering investment options. I can show you our most tax-efficient strategies to help minimize tax liability.

Client: Oh, and I also want to save for my son’s education.

You: No worries – you can handle your tax concerns after you’ve earned with us.

Client: And I also want to start saving for my son’s education.

You: Sure, planning your kid’s education is a wise decision. I can help you explore education savings accounts that offer tax advantages. For the complete security of your family, we have an emergency fund and life insurance policies.

Client: Sounds comprehensive. How do we start?

You: We have education funds that are a perfect fit for you. Let’s sign the papers, and you’ll start saving now! On the same note, I would also recommend buying life insurance through us – we offer competitive rates.
Client: It seems like it’s a lot to take in. Maybe I need some more time to think. Thank you for the consultation, anyway. I’ll get back to you later.

The essence of these two tales of financial advisor prospecting emphasises the importance of conducting a hard sell tactfully to avoid alarming potential clients. There’s no alternative: it’s either delving deeply into their requirements or risking losing them.

Financial Advisor Prospecting Idea #3: Pose Pertinent Queries

You’ve got it: prospecting for financial advisors hinges on earning the client’s confidence, which you can accomplish by posing pertinent questions and furnishing comprehensive answers without exerting undue pressure.

As a financial advisor, you can leverage insights from the customer’s previous interactions, such as on-site engagements, registration forms, referrals, and so forth. The better you understand your client, the greater your likelihood of asking the right questions.

For instance, if you’re assisting a small business proprietor seeking financial planning guidance, you can devise queries that help you comprehensively grasp their situation and narrow down potential solutions.

When conversing with a financial advisor prospect, seek to assess the following:

Elements to AssessExamples of Prospecting Questions
Financial products of interestAre there any financial products you are currently contemplating, have considered in the past, currently possess, or have personal experience with?
Previous encounters with financial advisorsHave you engaged with financial advisors previously? How would you characterise your interactions with them? What aspects did you find commendable, and where do you perceive room for enhancement?
Immediate and long-term concernsWhat are your present financial worries? What are your financial aspirations for the upcoming year, the subsequent year, and over a five and ten-year span?
Preferred communication channelsHow frequently would you prefer updates on your progress? What mode of communication do you favour: face-to-face meetings, telephone conversations, emails, etc.?
Financial literacyHow would you describe your comprehension of the financial sector and its associated products? Which areas do you find particularly challenging?

A well-crafted set of prospecting inquiries – akin to a financial advisor prospecting template – can uncover crucial insights about the client, aiding you in the nurturing process. It enables you to grasp the individual’s profile, their primary challenges, and how your offerings can enhance their financial standing.

Financial Advisor Prospecting Idea #4: Seek Referrals

Combining well-crafted prospecting queries with an irresistible USP might resonate with the prospect, paving the way for requesting referrals. However, each converted prospect reduces your financial adviser prospecting pool, necessitating a delicate balance.

Here’s how to garner financial adviser prospects through referrals:

  1. Establish trust first. Avoid immediately soliciting referrals post-conversion, as it may come across as pushy – prioritise building trust as the primary indicator. Timing your request after a significant financial achievement or milestone, or when the client expresses satisfaction with your services, is more likely to yield positive results.
  2. Be specific and transparent in your request. Express appreciation for selecting your services and clearly outline the type of prospective clients you seek. Remember, referrals can introduce high-intent prospects, so ensure you specify the ideal candidates.
  3. Facilitate the referral process. Offer clients various contact methods such as website links, telephone numbers, emails, and other convenient avenues. Maximise communication channels while maintaining simplicity for referred individuals.

Lastly, remember to express gratitude to your prospects for spreading the word, regardless of the referral outcome. This gesture strengthens relationships and enhances the likelihood of securing additional referrals in the future.

Source: GIPHY

Financial Advisor Prospecting Idea #5: Implement Automated Prospect Management

While a significant portion of financial adviser prospecting requires manual intervention – after all, software cannot replicate the personal touch of in-person or telephone communication – certain aspects of the prospecting process can be automated. This includes email campaigns, social media management, event registrations, and prospecting analytics and reporting.

Consider the following automation suggestions for financial lead prospecting:

Email CampaignsAutomated email campaigns are an effective method for delivering tailored messages to the right financial adviser prospect at the appropriate time. For instance, you can schedule emails triggered by specific actions, such as sending a follow-up email to prospects who have scheduled consultations or downloaded a guide.
Prospect DistributionIVR (Interactive Voice Response) and call intelligence software can aid in nurturing and converting callers by directing them to the appropriate financial adviser within your agency or company. Additionally, IVR systems can assess caller qualifications and relay pertinent information to the relevant financial advisers in real-time.
Event RegistrationAutomation software can manage event registrations, reminders, and follow-ups seamlessly. For example, you can schedule reminder emails a day before a webinar and send brief summaries after the event.
Prospecting AnalyticsAdvanced prospecting tools for financial advisers can gather and analyse intricate interaction patterns, including assessing purchase intent levels, tracking behavioural patterns, and conducting retrospective analytics.

Phonexa offers comprehensive solutions for all these needs. Our bespoke lead management software suite addresses your prospecting requirements comprehensively, aiding in the conversion of financial adviser leads into prospective clients and subsequently into brand advocates, all while providing unified management via a centralised dashboard.

LMS Sync stands as one of eight exclusive lead and prospect management solutions offered by Phonexa. Alongside LMS Sync, there are seven additional options: Call Logic, E-Delivery, Cloud PBX, Lynx, Opt-Intel, HitMetrix, and Books360 – all accessible for just £100 per month.

Secure your suite of prospect management software today, or arrange a complimentary consultation to discover more about Phonexa.

Frequently Asked Questions

Who are financial advisor leads?

Financial advisor leads encompass individuals or businesses in search of financial guidance on topics such as financial planning, tax strategies, investment management, and other financial matters. These potential clients span all solvent age groups, excluding children and young teenagers.

Who is a financial advisee?

Financial advisees are synonymous with financial advisor leads; they represent individuals or businesses seeking professional financial advice or guidance. This sought-after assistance may cover career counselling, education, legal advice, and more.

How do financial advisors attract clients?

Financial advisors employ an array of strategies for lead generation, prospecting, and nurturing to identify potential clients and guide them towards conversion. This typically involves establishing a robust business with a distinctive selling proposition and in-depth subject expertise to both generate and convert financial advisees.

What distinguishes financial advisor prospecting from lead generation?

Financial advisor lead generation entails crafting a comprehensive strategy to capture the attention of a broad target audience of financial advisees, while financial advisor prospecting involves a personalised approach to sales-qualified prospects, such as through a phone call.

8 Things We Loved About 2023

In the fast-paced world of performance and partner marketing, 2023 emerged as a transformative year marked by technological leaps, shifting consumer behaviours, and a relentless pursuit of innovation at Phonexa.

As we bid farewell to another formidable year, it’s time to reflect on the moments that defined 2023 and celebrate developments and accomplishments that made it a year to remember.

From accolades and partnerships to product advancements and more, each aspect paints a vibrant picture of how Phonexa continuously pushes boundaries.

1. Phonexa Celebrates Sign Unveiling & Expansion Into Canada

Phonexa celebrated many milestones in 2023, but the granddaddy of them all was the unveiling of our new brand sign atop the 15-storey building of our Glendale, California headquarters.

In a corresponding move, we also expanded into Canada due to the market demand for our tech solutions throughout North America.

The sign unveiling signified Phonexa’s long-planned expansion in the Jewel City and cemented us as a key force in growing Glendale into becoming Southern California’s next greatest tech hub. The Los Angeles Business Journal even featured us on a cover story outlining all of the details across our global business, which also features headquarters in the United Kingdom and Ukraine.

On May 12, we commemorated the landmark occasion by hosting a swanky soiree attended by partners, clients, and dignitaries, including Glendale’s former Mayor Ardy Kassakhian.

2. iClear Highlights Tech Innovation

Phonexa’s touted tech team tirelessly worked by innovating and building custom solutions across our entire suite of enterprise-grade marketing products with one goal – to optimise and power performance marketing automation.

Key upgrades made to the platform included iClear, a fraud detection and email verification tool.

Other new features include:

  • Basic Phone Number Validation: This service allows users to check the validity of a phone number according to the format, region, type of phone number, and more.
  • Address Validation: Detects if the same IP address was used to submit different information.
  • iClear Manual Check: This feature allows users to create iClear service requests manually. Manual requests can be processed for third-party services such as Email Hygiene, IP Analysis, Litigant Alert, Litigator Database Lookup, etc.

These enhancements mark Phonexa’s commitment to providing advanced tools and features, ensuring our clients have the most effective solutions for their unique needs and goals.

3. UX & UI that’s Better Than Ever

In addition to all of the tech upgrades, we also improved the UX and UI of our platform year-round. Some of the essential ones include:

  • Smart Search: Phonexa introduced a new feature to enhance the search experience.  In addition to providing users with relevant search results, we incorporated the capability to effortlessly access relevant Knowledge Base articles.
  • My Favourites: The My Favourites pin icon allows users to pin frequently used features and tools to the top of their Phonexa dashboard. In addition to placing these features in one convenient location, users can also add any page or report to My Favourites, thus saving time and increasing productivity when using our robust platform.
  • Dark Mode: For Phonexa users burning the midnight oil when reviewing their performance summary, we developed a solution that’s easy on the eyes – Dark Mode! Using Project Settings, users now have the flexibility to set up Dark Mode on a customised schedule or let it automatically adapt to their operating system. Users can also switch the site theme to Dark Mode for a constant nocturnal experience.

4. Product Tour Gives You The Phonexa Experience in Real-time

One of our favourite developments in 2023 was the launch of the Product Tour, allowing users to embark on a self-guided and engaging exploration of our robust and comprehensive platform.

The Product Tour provides an ungated and guided journey through our key offerings, giving prospects better insights into the features that matter most to them. This interactive experience ensures that each demo is more impactful and tailored to individual needs, enhancing the overall understanding of Phonexa’s diverse suite of solutions.

Here’s a menu of the products you can seamlessly explore during the Product Tour:

5. Amplify Webinar Series Sets New Standard For Learning Industry Insights

In a bold move toward fostering a community of empowered marketing professionals, Phonexa proudly launched Amplify – a dynamic hub for thought leadership and industry insights. Amplify goes beyond the conventional boundaries of marketing platforms, offering engaging webinars that ensure the Amplify community stays at the forefront of industry advancements.

At the heart of Amplify is a commitment to empowering marketing professionals with the knowledge and tools they need to navigate the ever-evolving landscape of performance and partner marketing.

Top experts from the likes of Google, G2, Tipalti, IPQS, and Hawke Media were some of the featured Amplify speakers.

Join Amplify here to stay in the know about our next webinar.

6. G2 and Capterra Rate Phonexa With Raving Reviews, Awards

Phonexa once again reaffirmed its position as a leader in the tech industry by garnering a slew of top honours and badges from Capterra and G2.

Phonexa was included in a series of product shortlists across Capterra, GetApp, and Software Advice.

Phonexa also made its mark across G2’s quarterly reports by collecting several dozen badges and ranks across categories, also dominating G2’s Europe, EMEA & Americas markets with top new leader badges.

7. Partnerships We Struck and Love

Phonexa announced partnerships with Tipalti and Corpay to fortify its automated accounting platform Books360. Phonexa partnered with Tipalti to launch an integration for Phonexa clients that makes global payment methods automated, compliant, and easier than ever for affiliate marketers and publishers. The partnership with Corpay facilitates simple and secure commission payments to affiliates across the globe.

Phonexa also partnered with Anura to release an integration for clients and prospects to eliminate ad fraud and reduce spending on fraudulent campaigns, giving Phonexa clients the ability to use Anura within their Phonexa account to identify suspicious activity based on Anura’s offerings and protect against both invalid traffic and human fraud in real-time.

Phonexa also joined Google Cloud Marketplace in order to provide customers with a new enterprise-grade solution for effectively managing and optimising lead generation and performance marketing programmes for inbound web and call campaigns, outbound call campaigns, email, SMS, and more. Google Cloud Marketplace lets users quickly deploy functional software packages that run on Google Cloud, and allows customers to easily start up a familiar software package with services like Compute Engine or Cloud Storage, with no manual configuration required. When customers transact through Google Cloud Marketplace, they can unlock the value of Phonexa and Google Cloud’s partnership and realise key benefits and features.

The partnerships struck in 2023 have bolstered the Phonexa platform with cutting-edge tools and integrations. Keep an eye out for more partnership announcements in 2024.

8. ‘Level Up With Lilit’ Takes Flight

We closed out a spectacular 2023 in Q4 with the launch of Level Up With Lilit, a podcast hosted by Phonexa’s award-winning CEO Lilit Davtyan.

The podcast embarks on an inspiring journey of personal and professional growth as Davtyan invites a diverse group of entrepreneurs, C-level executives, and emerging leaders for thought-provoking conversations.

The launch of Level Up With Lilit continued a remarkable year for Davtyan. The Phonexa CEO was named the 2023 Female CxO Trailblazer Award winner by the independent UK-based Tech Trailblazers Awards. Earlier in the year, the Los Angeles Times also honoured Davtyan with its prestigious “CEO of the Year” award.

Davtyan also received recognition as one of the distinguished honorees at the 2024 Women of Impact Awards presented by Women Impact Tech. The Top 50 Women of Impact accolade celebrates outstanding women who have significantly shaped the landscape of the tech industry.

One More Thing Before 2023 Comes to a Close

We want to make your success a part of our story in 2024.

That’s why Phonexa is offering a 10% OFF SUBSCRIPTION FEE DISCOUNT* to all new accounts! Seize this amazing stocking stuffer for your business by contacting sales@phonexa.com to get started today.

* The discount is only applicable to the monthly licencing fee for the 2024 calendar year. The promotion expires on January 31, 2024.

And as a thank you for your commitment to our products, Phonexa is offering a 10% OFF UPGRADE DISCOUNT*. Take advantage of this amazing stocking stuffer by contacting your Customer Success Manager to get started today.

* The discount is only applicable to the monthly licenсing fee for the 2024 calendar year. The promotion expires on January 31, 2024.

3 Ways To Prevent Affiliate Fraud & Safeguard Affiliate Networks

Affiliate fraud is rapidly proliferating, causing businesses without up-to-date fraud security measures to become unprofitable. Although affiliate marketing continues to be a lucrative venture for affiliates, advertisers, and affiliate networks, the latter group faces imminent challenges.

Affiliate networks must not only ensure a secure business environment for affiliates and advertisers but also entice them with a compelling value proposition. Regrettably, the presence of affiliate fraud often disrupts these efforts, leading to the downfall of even industry giants such as Amazon, Uber, and eBay.

In parallel with the escalating issue of digital ads fraud, as highlighted in Statista’s data, affiliate fraud looms threateningly over affiliate networks. It is akin to a sword of Damocles, emphasising the necessity of either guaranteeing a healthy business environment for affiliates and advertisers or facing potential collapse. In practical terms, this necessitates the implementation of advanced fraud detection and affiliate compliance algorithms within your network.

Casual oversight of affiliate programmes won’t suffice – delving deep into affiliate data is essential to proactively address and prevent affiliate fraud. This involves two crucial components:

  • In-depth understanding of affiliate fraud and how to prevent it
  • Implementation of automated affiliate marketing software designed for fraud prevention and compliance

Without delay, let’s explore the challenging landscape of affiliate fraud to discover how to minimise risks and ensure compliance within your affiliate network.

Embark on a comprehensive exploration of the diverse world of affiliate marketing in this extensive 33-minute read.

Is Affiliate Fraud Truly a Significant Threat?

Affiliate fraud wreaks havoc on affiliate networks like a wrecking ball, resulting in irreparable financial and, more importantly, reputational harm. When affiliates engage in deceptive practises, the only effective defence for your business is to promptly remove these affiliates from the network.

Understanding the Perils of Affiliate Fraud

Depleted Budgets Fraudsters, solely focused on acquiring undeserved commissions, deplete advertisers’ budgets without delivering commensurate value. Consequently, advertisers struggle to break even, let alone enhance their bottom line, leading to a loss of confidence in their affiliate network.

Considering the exorbitant costs inflicted by digital ad fraud alone – projected to reach approximately $100 billion in 2023, according to Statista – few advertisers are willing to invest in untested marketing methods when uncertain about the return on investment.

Attribution Mismanagement Affiliate fraud not only drains budgets but also disrupts attribution by incorrectly assigning customers to the wrong affiliates. The inability to accurately track affiliates hampers the development of effective marketing strategies and limits the potential for maximising return on investment.
Reputational Erosion Vulnerable affiliate networks are experiencing unprecedented attrition. Constantly treading on thin ice becomes burdensome for advertisers, prompting them to seek alternative networks rather than expose themselves to multidimensional risks.
Compliance Challenges Fraudulent affiliates utilising stolen information for generating call leads may subject you to violations of the Telephone Consumer Protection Act, with subsequent legal consequences.

Infested with fraud, an affiliate network faces a slow demise, akin to a fly entangled in a spider’s web, unless prompt action is taken to purge untrustworthy affiliates and implement robust fraud protection measures.

Source: Anura

But before taking action, it’s crucial to understand your adversary.

Fraud in Lead Generation

In the marketing landscape, leads stand as the Mount Rushmore, and your Pay Per Lead affiliate programme – or any lead-centric initiative – must guarantee a continuous flow of leads and a respectable conversion rate, ideally around 2.5% for e-commerce. To achieve this, addressing lead fraud, the bane of affiliate marketing, is imperative.

  • Tackling lead fraud not only fosters advertiser and affiliate trust but also addresses the concerns of customers who feel vulnerable. A mere 36% of U.S. shoppers believe their merchants can effectively prevent e-commerce fraud. Closing this gap is key to enhancing your bottom line.

Lead fraud manifests in various forms, with a prevalent one being the misrepresentation of how leads are collected or their true identities. Fraudsters exploit everyone in the ecosystem, from advertisers and affiliate networks to unwitting customers disclosing personal information.

Strategies for Combating Lead Gen Fraud

Fake Leads Despite the detectability of fake leads, they camouflage themselves by mimicking engagement, submissions, clicks, and installations from authentic leads. Many affiliate networks remain unaware of fake leads unless an overall decline in a particular affiliate’s performance is observed.
Misleading Offer Unethical affiliates manipulate buyer psychology by distorting the advertiser’s offer. This can involve adding non-existent incentives, reducing prices, or creating FOMO unrelated to the real offer. Such deceptions often become apparent too late, if at all, resulting in financial losses.
Read Indeed’s guide on understanding buyer psychology.
Recycled Leads While affiliates can legitimately sell shared leads with full disclosure, some clandestinely resell their leads, particularly low-intent or irrelevant ones. Presented as new customers, repurposed leads yield minimal profits while triggering regular rewards.
Farmed Leads Lead fraud has reached the point where entire lead farms are producing fraudulent leads and engaging in reciprocal arrangements. These farms share knowledge and devise sophisticated strategies to evade detection, presenting a formidable challenge to affiliate networks.
Mixed Leads Resourceful fraudsters blend genuine leads, acquired from reputable publishers, with fraudulent leads within acceptable compliance limits. Executed within these bounds, lead mixing is nearly impossible to detect, as low-quality leads are perceived as part of the norm.

Lead gen fraud is not just detrimental – it can be catastrophic, draining budgets and causing irreparable damage to credibility. Affiliate networks compromised by severe reputational harm may struggle to recover and may even face compliance and legal issues.

Curious to delve deeper into lead generation fraud? Explore how lead gen fraud affects brands and consumers.

Preventing Lead Generation Fraud

Identifying lead gen fraud is pivotal, leading to the expulsion of bad actors from the affiliate network. Detection algorithms may vary based on technical capabilities and affiliate diversity. As with any fraud, monetary abnormalities serve as reliable indicators.

  • Unusual or identical IP addresses, high refund rates, inorganic traffic sources, suspicious demographics, low engagement levels, and dubious conversion patterns are significant red flags pointing to lead gen fraud.

Shielding against lead gen fraud necessitates a comprehensive set of measures for lead tracking, distribution, and analytics. In essence, understanding your affiliates and their customers is paramount.

  • Robust systems like LMS Sync offer extensive lead analytics and real-time reports, elevating lead management to new heights. Moreover, LMS Sync can integrate seamlessly with other proprietary solutions for clicks, calls, email, and more, creating an automated marketing ecosystem for your affiliate network.

Click Fraud

Click fraud entails generating paid clicks through bots, click farms, and scripts, cleverly disguising them as genuine interactions and syphoning off commissions. In the affiliate marketing sector, approximately 14% of all clicks, as per data from ClickCease, originate from non-authentic sources, impacting 90% of all PPC ad campaigns with the scourge of click fraud.

This deceptive practise undermines the integrity of an affiliate network by rendering click data unreliable and inefficient. In its most severe form, click fraud depletes an advertiser’s budget, creating a rift between them and their affiliate network.

Detecting Click Fraud

Abnormal CTR A substantial deviation from the norm in click-through rates (CTR) can signal click fraud, particularly when users swiftly enter and exit a website. Unexplained fluctuations in CTR and disparities across marketing channels may also indicate affiliate fraud.
Short sessions Lack of engagement from referrals, especially when other affiliates perform well, may be indicative of click fraud. Genuine users typically explore a website before departing, whereas irrelevant users or bots leave instantly or without interaction.
High bounce rate With an optimal bounce rate estimated around 20% to 40% by HubSpot, anything exceeding 70% raises red flags. Even if not directly linked to affiliate fraud, a high bounce rate warrants investigation and remedial action.

Protecting Your Affiliate Network From Click Fraud

To safeguard your affiliate network from click fraud, adopt a comprehensive set of measures:

  • Examine traffic sources: Prohibit illegal and dubious traffic sources, and keep affiliates aware that they are under scrutiny. Lack of transparency often aligns with affiliate fraud.
  • Utilise long-tail keywords: Promote the use of keywords that accurately reflect the promotion’s essence, making it more challenging for affiliate wrongdoers. Often, affiliate fraud is associated with expensive (branded) keywords.
  • Implement click validation tools: Don’t blindly attribute clicks; validate them before counting toward an affiliate. Validation may include IP address verification and scrutiny of clicks against a checklist of fraudulent resources.

Modern affiliate tracking software provides a comprehensive fraud prevention ecosystem, integrating marketing data, customer behaviour patterns, and AI-driven capabilities.

Want to know more about improving attribution and maximising profit with affiliate marketing software? Here’s everything you need to know.

Click Injection

Click injection represents a more sophisticated yet equally damaging form of affiliate fraud that results in erroneous attribution and payouts.

Learn how to tie affiliate marketing outcomes to actual results.

Here’s how click injection operates:

  • A fraudster distributes malware-infected mobile apps or software that monitors user actions. When the referral makes a purchase, the malware forges a click, attributing the conversion to the fraudster.

To protect against click injection, the same overlapping measures for click fraud apply.

Cookie Stuffing

Cookie stuffing, a favoured tactic among black hat affiliate marketers, retains its disruptive power.

  • Cookie stuffing involves exploiting vulnerabilities in a third-party website to surreptitiously load it with cookies, unbeknownst to the referral, attributing a purchase to the fraudster.

Deleting cookies is the only way to sever the fraudster-user connection. This rarely happens, however, since most users are unaware of the abuse.

Types of Cookie Stuffing

Pixel stuffing Placing a single-pixel cookie-stuffed affiliate ad on a webpage
Image stuffing Stuffing cookies into images on third-party websites
Banner ads stuffing Stuffing cookies into banners on third-party websites
Link stuffing Placing a disguised click-triggering link on a website, with the click occurring automatically upon webpage load

Source: HowToFix.Guide

Preventing Cookie Stuffing

Similar to various forms of affiliate fraud, cookie stuffing results in increased spending within an affiliate programme without a corresponding rise in sales. To counteract the effects of cookie stuffing, it is essential to employ affiliate tracking software equipped to unveil patterns of affiliate fraud, conduct thorough cheques on cookie integrity, and promptly verify attribution, among other measures designed for effective fraud detection.

Eager to embark on transparent affiliate marketing practices from the outset? Discover what it takes to become a successful affiliate marketer in 2023 while staying within legal boundaries.

Ad Stacking

Ad stacking involves the exploitation of overlapping ads to maximise revenue from impressions.

Here’s how ad stacking operates:

  • When multiple ads are stacked on top of each other, a single visit to a webpage generates impressions for all the stacked ads, depleting the advertiser’s budget without delivering commensurate value.

From the customer’s perspective, ad stacking often goes unnoticed unless the ads are rotated, meaning that with each visit, a new ad from the stack is displayed.

Source: Edgemesh

Important Note: Ad stacking does not universally constitute affiliate fraud. When an affiliate rotates high-quality and relevant banners, ad stacking can enhance engagement while serving as a means to test which ads attract attention. However, if stacked ads lack value, or if an affiliate fails to disclose this borderline strategy, it is advisable to scrutinise the affiliate in question.

Preventing Ad Stacking

The most effective way to prevent ad stacking is to establish ad-placement policies and incorporate technical solutions that restrict the number of ads placed or displayed within a specific timeframe. Additionally, conducting spot cheques to evaluate the quality and relevance of ads used in your affiliate campaigns serves as an extra precaution.

While ad stacking may not be classified as affiliate fraud per sae, proactively preventing or regulating ads can help maintain the integrity of your affiliate network and promote equitable marketing practises among affiliates.

Trademark Bidding

Trademarked search terms, also known as trademarked keywords, refer to phrases closely associated with a specific company and legally protected from exploitation by third-party businesses. In simpler terms, affiliates are prohibited from promoting products using branded keywords like “iPhone,” for instance.

  • Consider the “Big Mac” search query as an example. Individuals searching for “McDonald’s Big Mac” or simply “Big Mac” are seeking the iconic McDonald’s burger. If, however, they receive an unknown burger in response, McDonald’s could lose revenue, potentially leading to legal action against the infringing party.

Trademark bidding not only raises legal concerns but is also ethically questionable. Presenting a misleading ad is likely to deter customers from proceeding, benefiting neither the trademark owner nor the exploiters.

How Affiliates Exploit Trademarked Search Items

PPC advertising In a PPC campaign, affiliates may bid on trademarked search terms, elevating a fraudulent ad above its authentic counterpart. Subsequently, users are redirected to an incorrect website, where some may make unintended purchases.
SEO Boosting specific branded keywords in organic search, such as LSI and long-tail keywords, can result in the fraudster outranking the actual trademark owner.
Domain squatting The creation of websites, landing pages, and other resources with lookalike domains, like Coca-ColaForFree.com, aims to capture users searching for the respective trademarked terms.

Domain fraud may involve:

  • Typosquatting: Crafting a lookalike domain that differs only by a few characters, misspellings, etc.
  • Brand extension: Mimicking the structure of the original domain to give the impression of an affiliated or subsidiary company.
  • Geotargeting: Representing the domain as a subsidiary company catering to a local audience.
Display ads Display ads serve as a popular strategy to divert traffic from the brand. Additionally, display ads offer targeting options, allowing them to be shown in specific locations, demographics, and during selected hours.
Location and time-based targeting Reverse IP geo-targeting, one of the more sophisticated forms of affiliate fraud, enables the display of ads in specific locations and time zones. For instance, if an affiliate is aware that a trademark owner is offline during nighttime, they may target nighttime users to evade detection. Similarly, fraudsters can appeal to demographics and psychographics less likely to file complaints.

Deterring Trademark Bidding

To deter trademark bidding, consider the following measures:

  • Establish Clear Policies: Clearly define the consequences of trademark bidding in your policies.
  • Collaborate with Trademark Owners: If possible or necessary, engage in collaboration with trademark owners to address and prevent trademark bidding issues.
  • Screen New Affiliates: Prioritise screening new affiliates thoroughly to ensure compliance with trademark policies.

As for IP targeting, manually examine ads returned for specific search requests at designated times and locations. For instance, to verify whether affiliates are exploiting the “Coca-Cola Los Angeles” search query, use a Los Angeles IP address in your VPN or adjust the preferred location in Google settings.

Programmatic Fraud

Real-time ad trading within affiliate markets is gaining popularity due to its precise targeting, extended reach, scalability, and potential for transparency and improved fraud prevention. However, achieving the latter isn’t always guaranteed due to evolving programmatic fraud techniques like domain spoofing, click injection, ad stacking, etc.

  • Programmatic fraud encompasses familiar methods and techniques within an automated affiliate market that facilitates the real-time buying and selling of digital ads.

Exploiting the intricacies of real-time lead trading, fraudsters manipulate ad placement, sell inorganic traffic, and employ deceptive tactics to dupe advertisers and affiliate networks. Given the rapid pace of these activities, the most effective way to shield your network from programmatic fraud is by consistently updating your anti-fraud software and implementing standard preventive measures.

Combat Complex Programmatic Fraud with Anura

In the realm of anti-fraud software, a recommended approach to protect your affiliate network is by implementing a certified fraud shield like Anura. With the ability to identify fraud with 100% confidence and no false positives, Anura detects 2.5 times more fraud than competitors across over 800 data points. It provides definitive results, categorising actions as Good, Bad, or Warning.

BREAKING: Phonexa has partnered with Anura to enhance protection against ad fraud. Explore the synergy between the two platforms.

Source: Anura

Curious about the financial impact of ad fraud on your business? Utilise this complimentary online ad fraud calculator

The Arms Race Continues

As technologies for detecting affiliate fraud continue to advance, so do the tactics of affiliate wrongdoers. Their efforts extend beyond concealing affiliate fraud; they actively attempt to dissociate themselves from it using disposable domains and counterfeit websites.

The strategy of URL distancing operates as follows:

  • When running a trademarked ad, an affiliate directs customers to fabricated tracking websites that assess them in real-time, redirecting them to the product website through a deceptive link or concealing the link to avoid detection.

In URL distancing, scammers concentrate on refining effective analytics criteria, including evaluating IP addresses, the referring URL, and, historically, browsing history. The essence of this verification is to sift out irrelevant customers and legal authorities. Presenting a deceptive link to an affiliate manager, merchant, or regulator typically results in exclusion from the affiliate programme and, in some cases, legal action.

Source: Warren Dow

As the ongoing arms race persists, outdated technologies fall out of favour, making way for emerging ones. For instance, the once-prominent CSS history hack is now obsolete, rendering access to a referral’s browsing history impossible in contemporary browsers.

3 Essential Steps To Preventing Affiliate Fraud in Your Affiliate Network

Step 1. Validate Affiliates, Don’t Just Admit Them

The most effective security measure involves validating affiliates before granting them entry. It’s crucial to attract not just any affiliates but successful ones who adhere to legal standards. Screening applicants ensures quality, trust, compliance, and overall security for your network.

Learn everything you need to know about affiliate marketing compliance from Phonexa’s President, David Gasparyan.

Even if verification takes time, whether done manually or automatically, it surpasses the risks associated with auto-approval. Allowing affiliates to slip through unchecked can lead to irreversible damage to your network.

Step 2. Track Your Affiliates

Even screened affiliates may not remain law-abiding indefinitely. The only way to maintain the integrity of your network is by thoroughly tracking your affiliates.

  • Utilising a sophisticated affiliate programme management system, such as LMS Sync, is essential for uncovering what channels drive what customers, how many of them convert, and whether the marketing strategies are legitimate.

Automated lead tracking systems provide a comprehensive view of your business, offering insights into customer journeys and helping you focus your efforts and resources effectively.

Besides a lead management system, behaviour analytics tools like HitMetrix can evaluate campaigns in real-time, providing actionable insights into customer behaviour.

Step 3. Implement Fraud Detection Software

As your network expands, manual verification of hundreds or thousands of affiliates becomes impractical. Automated screening and fraud detection are essential to protect your network and advertisers from affiliate fraud.

While standalone affiliate fraud detection tools are available, choosing affiliate software with built-in fraud detection is often more practical. For example, Phonexa’s comprehensive affiliate software suite covers email, web, call, mobile, and SMS marketing.

To enhance protection, integrate Phonexa’s affiliate software suite with a robust fraud shield like Anura, providing double protection against bots, human fraud, and malware.

Here are the instructions on how to integrate Anura with Phonexa.

Bonus: Predictive Modelling – The Crystal Ball of Affiliate Marketing

While no one possesses a crystal ball for predicting the future, predictive modelling comes close. This technique simulates marketing campaigns by adjusting parameters until the desired outcome is achieved.

Predictive modelling offers a significant advantage, exposing marketing gaps and revealing untapped revenue streams. By leveraging predictive modelling, you gain insights into the trajectory of your business and strategies to reach your goals.

The Role of Adhering to Affiliate Marketing Compliance in Combatting Affiliate Fraud

Becoming an affiliate marketing vigilante isn’t the solution; instead, combating affiliate fraud must align with national and global laws and regulations. Abiding by recognised rules not only positions you as a reliable and trustworthy player but also aids in mitigating affiliate fraud and enhancing the overall quality of your affiliate programme. Most importantly, it ensures that you steer clear of legal claims.

Affiliate Marketing Compliance Institutions and Regulations

Federal Trade Commission (FTC) Governs national-scale advertising and affiliate marketing
Generate Data Protection Regulation (GDPR) Manages personal data within the European Union (EU) and the European Economic Area (EEA)
Payment Card Industry Data Security Standard (PCI DSS) Applicable to global payment card networks like Mastercard, Visa, American Express, JCB, etc.
CAN-SPAM Act Regulates commercial email communications, covering aspects like information accuracy, sensitive topics, and opt-out mechanisms
California Consumer Privacy Act (CCPA) Governs data privacy laws in California, including providing users with notice and opt-outs
Intellectual property rights:

  • Nation-wide: U.S. Copyright Act, U.S. Trademark Act., and U.S. Patent Act.
  • International: WIPO, TRIPS agreement, etc.
Copyrights, trademarks, patents, industrial design, trade secrets, and other intellectual property rights on a national and international level

Compliance may involve adherence to multiple rule sets, especially for business models involving non-residents. For example, European affiliate networks must comply with PCI DSS and GDPR, while USA-based networks need to adhere to state-specific consumer protection rules in addition to national regulations.

How Affiliate Programme Compliance Can Thwart Affiliate Fraud

Affiliate policy compliance encompasses various aspects, with one critical facet being customer privacy. According to Statista, not only do customers perceive online companies as falling short in safeguarding personal data privacy, but 70% of them proactively take measures to protect their information:

  • 30% enable multi-factor authentication
  • 28% adjust privacy settings on their devices
  • 25% disable third-party cookies in their browsers

Monitoring and enforcing affiliate policy compliance can foster a sense of security in the somewhat transparent digital environment. Affiliates are more likely to adhere to white-hat affiliate marketing techniques, and their referrals will engage with the desired product more efficiently.

Source: Statista

What Does Compliance in Affiliate Agreements Encompass?

Initial Screening The initial affiliate screening process involves conducting background cheques, ensuring quality standards, adherence to regulatory requirements, and other measures. Thorough initial screening enables the identification and removal of deceptive and unethical affiliates before they can harm your affiliate network.
Compliance Screening Compliance screening ensures that your affiliates adhere to all relevant regulations, such as those outlined by the FTC and GDPR.
Affiliate Fraud Detection Implementing multiple monitoring mechanisms for affiliate rules helps prevent and promptly reveal affiliate fraud, eliminating unprofessional affiliates from the network. Identifying anomalies in clicks, conversions, and payouts safeguards your reputation and builds trust.
Training and Education Affiliate information and education are essential components of affiliate marketing compliance regulations. Increasing compliance awareness among your affiliates allows them to create quality content while staying within legal boundaries.
Non-Compliance Reporting Affiliate compliance regulations include mechanisms for reporting suspicious activities by all network participants. A predefined reporting algorithm establishes what, how, and when affiliates must report.
Mandatory Audits Mandatory audits specified in your affiliate agreement facilitate the identification of compliance gaps, improvement of disclosure practises, and prompt resolution of non-compliance issues.
Non-Compliance Penalties Clear terms and conditions regarding non-compliance penalties serve as a deterrent, discouraging affiliates from engaging in unethical practises.

The mentioned components of affiliate compliance are neither exhaustive nor dictated exclusively by a single entity. Businesses often encounter a unique set of national, state, and network requirements that shape their specific business case.

In-House vs. SaaS Affiliate Software: Evaluating Budgets and More

To determine whether you need in-house or SaaS affiliate marketing software, consider the pros and cons of each option, along with your budget, scale, and technical capabilities. See the table below for a comparison:

In-House vs. SaaS Affiliate Marketing Software

  In-House Affiliate Software SaaS Affiliate Software
Implementation Requires deep expertise in deployment within an in-house ecosystem. Implemented by the provider
Management Managed in-house without external help Managed by the provider
Integration Requires effort and resources to integrate with other systems, especially for integrations overlooked at the implementation stage Integrates with most affiliate management and CRM platforms and affiliate marketing tools
Scalability An increase in the processing capacity requires extra effort and resources An increase in the processing capacity requires upgrading the subscription plan
Customisation It can be customised however you see fit when developing and after Customisation limits are set by the provider
Fraud Protection Ensured by design and  integration with third-party affiliate fraud protection software Combines built-in affiliate fraud protection algorithms with third-party integrations to create an impregnable anti-fraud shield
Compliance Requires ongoing affiliate agreement monitoring and updating Handled by the provider
Cost Up to $500,000 for a comprehensive affiliate software suite, plus regular maintenance costs $100 to $500 per month, depending on the features of a particular SaaS affiliate software suite

Without a doubt, SaaS affiliate software surpasses its in-house counterpart across most dimensions, especially in terms of pricing and compliance. Developing an in-house affiliate marketing software suite may cost up to half a million dollars, equivalent to a 5,000-month subscription price for a similar cloud solution.

To exacerbate matters, in-house solutions face compliance challenges from a technical standpoint. It necessitates hiring a lawyer, educating your team, and streamlining processes within your company, all incurring exorbitant costs. On the contrary, SaaS affiliate software is compliant “as is,” requiring no additional expenses.

Ensure Compliance and Counter Affiliate Fraud With Phonexa

Phonexa provides a unique solution for SaaS software providers – a singular affiliate marketing software suite that seamlessly integrates with eight other marketing automation solutions for email, web, call, and SMS marketing. With Phonexa, you gain an all-encompassing marketing ecosystem that thoroughly covers your business, including affiliate marketing.

Phonexa’s Comprehensive Software Suite

LMS Sync Lead tracking and distribution
Call Logic Call tracking and distribution
E-Delivery Email and SMS marketing
Cloud PBX Cloud phone system
Lynx Click tracking
Opt-Intel Suppression list management
HitMetrix Use behaviour recording and analytics
Books360 Automated accounting

Phonexa’s industry-leading security and robust redundancy, supported by SOC 2 Type 1 and Type 2 certification, ensures that your affiliate network remains immune to affiliate fraud, maintains compliance, and avoids legal claims.

Transform your affiliate network with a cutting-edge affiliate marketing software suite, or schedule a consultation to explore more about Phonexa.

Frequently Asked Questions

What is affiliate fraud?

Affiliate fraud encompasses illegal activities aimed at unfairly generating revenue using tactics such as adware, malware, cookie stuffing, fake leads, domain squatting, commission theft, coupon fraud, and more. Renowned companies, from Amazon to Uber to eBay, have suffered losses in the millions due to increasingly intricate fraud techniques.

Source: Influencermarketinghub

Is affiliate marketing a legitimate endeavour?

Affiliate marketing is indeed a valid business model where advertisers compensate affiliates for promoting their products or services. However, it’s not immune to fraud. According to the Affiliate Marketing Benchmark Report by Influencer Marketing Hub, 67% of respondents express concerns about affiliate fraud, and 69.1% have encountered affiliate fraud at least once in their professional journey. Additionally, the global cost of digital advertising fraud has surged from $35 billion in 2018 to $100 billion in 2023.

What does affiliate compliance entail?

Affiliate compliance involves ensuring that affiliates, advertisers, and affiliate networks adhere to the regulations and guidelines outlined by entities such as the Federal Trade Commission (FTC), State Attorneys General, Electronic Retailing Self-Regulation Programme (ERSP), Performance Marketing Association (PMA), and other regulatory bodies. Affiliate networks and programme managers can establish their own criteria, covering areas such as content, advertising, trademarks, promotional methods, targeting, data privacy, and more.

What constitutes an affiliate policy violation?

An affiliate policy violation, also known as an affiliate programme violation or affiliate contract violation, occurs when there is a breach of the affiliate agreement or the rules established by national or state regulatory bodies. Violations may involve activities like trademark bidding, prohibited promotional methods, failure to comply with geographical restrictions, cookie stuffing, and more.

What is cookie stuffing?

Cookie stuffing is the unauthorised placement of a cookie on a user’s device. This practise leads to false attribution, where a purchase is wrongly credited to a fraudulent affiliate. To prevent cookie stuffing, most affiliate networks employ stringent regulations, including fraud detection algorithms, conversion analytics, and traffic quality cheques.

What is shopping deals adware?

Shopping deals adware is malicious software or a browser extension that infiltrates a user’s device to inundate them with unwanted advertisements such as pop-ups, banners, text links, and discount overlays. Typically, shopping deals adware does not result in increased sales but rather tarnishes brand reputation and leads to revenue loss over time.

What is the most effective way to prevent affiliate marketing fraud?

What is the most effective way to prevent affiliate marketing fraud?
The most impactful approach to thwart affiliate marketing fraud involves verifying new affiliates, implementing rigorous compliance guidelines, regularly auditing affiliates, and utilising affiliate marketing software that automates affiliate screening.

Explore Phonexa compliance and certifications here.

The End-of-Year Checklist for Marketers & Affiliate Managers: Preparing for Success in 2024

As the calendar turns to 2024, we’re focused on assessment, reflection, strategic planning, and buying tons of gifts for our family and friends. 

This comprehensive checklist delineates essential projects and tasks tailored for both marketers and affiliate managers, ensuring a thorough conclusion to 2023 and a well-prepared start to the upcoming year.

For Marketers:

1. Performance Analysis and Reporting

Evaluate Campaigns:

  • Delve into comprehensive performance analysis across your marketing channels – social media, email marketing, PPC campaigns, etc. Identify high-performing strategies and areas that require enhancement. 
  • Craft detailed reports consolidating key findings derived from campaign analysis. Highlight successful tactics, challenges faced, and actionable insights for optimisation in the forthcoming year.

Key KPIs Include:

  • Revenue: 
    • Total Revenue: Sum of all sales revenue generated within the year.
    • Conversion Rate: Percentage of visitors who took a desired action (like making a purchase).
    • Customer Acquisition Cost (CAC): Average cost to acquire a new customer, including marketing and sales expenses.
    • Return on Investment (ROI): Ratio of net profit to the cost of marketing efforts.
    • Customer Lifetime Value and Churn
  • Website and Digital Engagement Metrics:
    • Website Traffic: Total number of visitors to the website.
    • Page Views: Number of pages viewed by visitors.
    • Average Session Duration: Average time visitors spend on the website.
    • Bounce Rate: Percentage of visitors who navigate away from the site after viewing only one page.
  • Marketing Campaign Metrics:
    • Click-Through Rate (CTR): Percentage of people who clicked on a link or CTA in an advertisement or email.
    • Cost Per Click (CPC) or Cost Per Acquisition (CPA): Average cost for each click or acquisition through campaigns.
    • Engagement Metrics: Likes, shares, comments, and other interactions on social media platforms.
  • Customer and Audience Metrics:
    • Customer Retention Rate: Percentage of customers retained during a specific period.
    • Net Promoter Score (NPS): Measurement of customer satisfaction and loyalty.
    • Customer Lifetime Value (CLV): Prediction of the total value a business can expect from a customer throughout their relationship.
  • Content and SEO Metrics:
    • Organic Traffic: Visitors coming from unpaid search results.
    • Keyword Rankings: Performance of targeted keywords in search engine results.
    • Content Performance: Metrics related to blog views, downloads of resources, or time spent on specific content.
  • Email Marketing Metrics:
    • Open Rate: Percentage of recipients who opened an email.
    • Click Rate: Percentage of recipients who clicked on a link within an email.
    • Conversion Rate from Emails: Percentage of recipients who completed a desired action after clicking through an email.
  • Advertising Metrics:
    • Ad Impressions and Traffic: Number of times an ad is displayed.
    • Cost Per Mille (CPM): Cost for every thousand impressions of an ad.
    • Ad Click-Through Rate: Percentage of ad viewers who clicked on the ad.
  • Social Media Metrics:
    • Follower Growth: Increase in the number of followers or subscribers on social media platforms.
    • Engagement Rate: Measures interactions relative to the number of followers.
    • Social Media Reach: Total number of people who have seen your social media posts.

2. Strategic Planning for 2024

Set Goals:

  • Collaborate with stakeholders to establish precise, measurable goals in alignment with the overarching company objectives. Factor in insights garnered from performance evaluations to set realistic yet ambitious targets.
  • Envision milestones encompassing revenue targets, customer acquisition goals, or brand visibility metrics to serve as guiding beacons for 2024 strategies.

Develop Strategies:

  • Formulate comprehensive strategies integrating content, SEO, social media, and advertising, aligned with anticipated industry trends and evolving consumer behaviours.
  • Incorporate innovative approaches such as AI-driven personalisation, immersive experiences, or interactive content to maintain competitive advantage.

3. Budget Planning and Expense Review

  • Review budget allocations across various channels, reallocating resources based on the performance analysis. Emphasise investment in high-performing channels and consider exploring new avenues for experimentation.
  • Assess the potential for adopting marketing technology tools or software to streamline operations and bolster campaign efficiency.

4. Engaging Year-End Campaigns

Holiday Specials:

  • Engineer compelling year-end campaigns leveraging festive themes, exclusive offers, and personalised messaging to resonate emotionally with the audience during the holiday season.
  • Employ a diverse range of content formats like videos, interactive posts, and user-generated content to foster engagement and foster brand loyalty.
  • Make sure gifts for your team, partners, and customers are compiled and sent. 

For Affiliate Managers:

1. Partner Evaluation and Collaboration

Evaluate Partnerships:

  • Assess the performance of affiliate partnerships across the year, identifying high-performing affiliates and scrutinising the quality of traffic and conversions they generate.
  • Initiate dialogues with top-performing affiliates to explore collaborative opportunities for the upcoming year, fostering strategies for mutual growth.

Network Building:

  • Look back at the industry events, webinars, or forums where you forged connections with potential affiliates or influencers, and outline the great events. Cheque in with key partners to wish them a good holiday.

2. Performance Incentives and Rewards

Incentivise Performance:

  • Motivate and retain top-performing affiliates by offering performance-based incentives or rewards. Acknowledge their contributions with bonuses, exclusive access, or early campaign insights.

3. Analyse Affiliate Programme Effectiveness

Programme Evaluation:

  • Analyse the overall effectiveness of the affiliate programme in driving sales, lead generation, or brand visibility. Identify areas for improvement or innovation in programme structures or commission models across accounts.
  • Solicit feedback from affiliates to comprehend pain points and potential enhancements, fostering a mutually beneficial programme.

Moving Forward: Preparing for 2024

To help arm you with the tools needed for success in 2024, Phonexa extends a special holiday offer to new accounts: enjoy a 10% DISCOUNT ON YOUR SUBSCRIPTION FEE*. Make your business merrier this season by contacting sales@phonexa.com to kickstart your subscription today. *This discount applies solely to the monthly licencing fee for the 2024 calendar year, and the promotion concludes on January 31, 2024.

And to express our gratitude for your continued partnership, Phonexa is pleased to present a 10% UPGRADE DISCOUNT* for our valued customers. Make the most of this festive offering by reaching out to your dedicated Customer Success Manager and commence the upgrade process today. *This discount is applicable exclusively to the monthly licencing fee for the 2024 calendar year, and the promotion concludes on January 31, 2024.

Mastering Email Newsletters: Key Strategies from GURU Conference 2023

Whether you’re a marketer, affiliate, or business owner, creating a profitable newsletter requires actionable insights to elevate its quality and turn it into a revenue-driving engine.

The GURU Conference 2023 provided a wealth of insights into mastering email newsletters during the captivating webinar “Email Newsletters: Strategies for Growing Your Audience & Monetising Content” hosted by Phonexa CMO Talar Malakian and MailCon CEO Kristen Haines.

Email marketing stands out as a powerful channel due to its massive user base, high engagement rates, stability, and low operating costs. It offers control and direct relationships, avoiding the uncertainties of algorithm changes on social media platforms.

Let’s dive into the proven tactics and key takeaways that will empower you to create compelling newsletters, grow your audience, and monetise your content effectively.

Want to further explore the path to email newsletter monetisation? Cheque out GURU and Phonexa’s co-presented e-book, “Monetising Emails: Your Fast Track to Scaling Revenue Through Affiliate Marketing via Email.” 

The Power of Email & Challenges in Newsletter Monetisation

Malakian and Haines dived right into creating email newsletters that captivate subscribers and serve as a lucrative venture.

“Email surpasses social media and is continually expanding annually … it also trumps even the largest social network in terms of engagement,” said Haines. “Facebook’s organic reach is under 5% this year, and Twitter’s click-through rates are around less than 1%, whereas email, on the other hand, has open rates between 20% to 30% and typically is around the 3% range for click-through rates.”

Stability, low operating costs, control, and more opportunities make email a compelling channel. However, there are potential obstacles to newsletter monetisation.

“There is always the issue of CAN-SPAM laws – the digital landscape as a whole is increasingly being regulated with stringent privacy laws,” said Haines. “With the surge in new newsletters and written content paywalls, subscription fatigue is also a concern.”

Haines also cited the difficulty associated with gated content going viral, as people are less likely to share content that leads to paywalls. Overcoming these challenges requires strategic planning. Malakian suggests focusing on engagement over sheer numbers and understanding the unique value your content brings to guide your monetisation strategy.

“Engagement matters more than numbers,” said Malakian. “You have to look at the signals that tell you that the audience you have grown already, even if it’s a relatively small audience, is responding by opening and clicking through – all the KPIs typically looked at for email.”

Content Creation & Finding Your Niche for Newsletters

Building a successful newsletter starts with resonating content. Find your niche by addressing what’s missing, disrupting existing spaces, and offering unique insights. Authenticity and uniqueness will help your brand stand out in the crowded landscape.

“Focus on what’s missing in the world rather than what you think will be popular,” said Haines. “And when you’re determining your niche, anything that you’ve spent an above-average amount of time learning about can be translated into information valuable to the average person.”

Haines recommends answering the following questions when determining your niche:

  • What space can I be an innovator in? 
  • Is it a new space, or can I disrupt an existing space by being just 1% better than the competition? 
  • What have you done that 95% of the population hasn’t done? 
  • What unique insight do you have that 99% of the population doesn’t have?
  • What’s something you would’ve loved to see five years ago that you want now?

The answers to these questions will ultimately reveal what makes you unique, what makes your brand authentic, and what you are a subject matter expert in. Having this knowledge will uncover what makes your perspective so unique that it’s valuable to others, and they’ll be willing to pay for it.

Strategies for Growing an Engaged Newsletter Subscriber List

Malakian then pivoted the session toward discussing strategies for growing an engaged subscriber list.

“When you focus on building trust and creating an emotional connection within your niche, you’re essentially building the foundation for a successful email newsletter. These are your two most valuable components because they establish credibility,” said Haines. “It’s also the key to engagement, loyalty, and growth since people tend to share content from sources they trust and have an emotional connection to.”

Trust and emotional connection are the foundations of an engaged audience. Delivering consistent, high-quality content and prioritising value is key. Leverage personalisation, storytelling, and exclusivity to deepen the emotional bond. Implementing consistent publishing schedules and utilising social media for outreach contribute to audience growth.

Proven Newsletter Monetisation Tactics

There are diverse monetisation paths, including sponsored content, subscriptions of varying pricing models, affiliate marketing, and community subscriptions. 

Haines examined The Skimm’s success storey to showcase the potential of combining these tactics for a multifaceted revenue approach.

“They disrupted an existing landscape by taking bite-sized, digestible news and content for female millennials and giving it to them in a daily email,” said Haines. “Their revenue model is simple – sponsored content, advertisements, affiliate links, and a paid subscription to Skimm Ahead. And their success storey shows what you can do with valuable content and information that’s unique to you and how you can monetise it and translate it into a multimillion-dollar company.”

Malakian then examined the success storey of Morning Brew to underscore the significance of engagement over size for newsletter monetisation.

“[Morning Brew] started by making news digestible, and they took that same premise and applied it to other niches. They didn’t stay in their lane, but they took the format and duplicated it to create a media empire,” said Malakian. “Their monetisation style is also a mix, and as you scale, the one thing to keep in mind is you don’t have to stick to a single monetisation style. Things can be layered, tiered, and added to your media business because that’s essentially what you’re building.”

Layering monetisation styles and exploring additional revenue streams as your newsletter scales are essential for long-term success. Events, product sales, and diverse partnerships contribute to creating a robust media business.

The GURU Conference 2023 webinar demonstrated that mastering email newsletters requires a strategic blend of content creation, audience engagement, and diversified monetisation tactics. 

By incorporating these key takeaways, you can transform your newsletter into a thriving platform that not only captivates your audience but also becomes a sustainable source of revenue.

To continue the discussion of newsletter monetisation, connect with Malakian and Haines on LinkedIn.

Why Do Companies Choose Inexpensive Leads?

Over 60% of marketing professionals identify lead generation as their primary challenge. Consequently, brands are concerned about generating, acquiring, and trading cost-free business leads.

Many business proprietors contemplate how to acquire leads without cost. The fundamental question most ask is whether they can consistently generate free leads. Some resort to producing and vending declined leads online, while others view purchasing them from high-quality lead suppliers as the optimal approach.

To generate leads effectively and maximise your marketing endeavours, it is crucial to invest effort into discovering the most effective lead sources and implementing suitable tracking and distribution solutions.

However, the key to consistently attracting free business leads lies in comprehending the needs of your prospective clients and aligning that understanding with specific lead-generation tactics and approaches.

Let’s delve deeper into whether obtaining complimentary lead lists or procuring inexpensive leads can adversely affect your business and explore strategies for generating leads online without cost.

How Cheap Lead Generation Strategies and Tools Operate

There’s no denying that generating an insufficient number of high-quality leads is frustrating. So, how can you generate leads, conserve resources, and maintain control over other aspects of your business?

The key to successful lead generation is capturing leads without depending on manual processes. Hence, every business employs extensive tools and software to gather information from potential clients interested in its product or service.

In essence, these tools employ advanced technologies and methodologies to capture crucial lead data, monitor prospects’ behaviours, formulate compelling content strategies, personalise customer experiences, and train and enhance functional support teams.

The most effective approach to lead generation is to implement suitable solutions and automate the process. LMS Sync — Phonexa’s lead tracking and distribution solution — empowers companies to rely on automation to obtain valuable attribution data, sell products requiring instantaneous lead distribution, and optimise lead generation efforts.

Although there is no foolproof formula for guaranteeing economic lead generation, three strategies can provide your business with a competitive advantage as the digital marketing industry evolves.

Here are the three best practices for lead generation to help you attain that objective:

  • Emphasise the collection of first-party data: Whether through offering interactive content or providing useful information to your target audience, automation enables your business to generate leads online, exchange value mutually with prospective clients, and gain valuable insights into the lead journey.
  • Give priority to website optimisation: Generating leads starts with your homepage. A corporate website may serve various purposes, but its most crucial role is to effectively acquire leads for your business. Implementing conversion rate optimisation is one way to ensure that your website’s design, customer experience (CX), and copy are captivating and efficient in generating high-quality leads.
  • Develop an efficient tech stack: It’s no secret that constructing a robust data-driven tech stack is an even greater challenge than finding a way and understanding how to get sales leads for free. Every company must guarantee the right tools to capture and analyse call and web lead data effectively, deliver more personalised content, automate marketing campaigns, and enhance conversion rates.

Why Companies Opt for Cheap Leads

There is a valid reason not to purchase or seek a free lead list — the concern revolves around the cost and accuracy of the obtained data. While it’s not unusual for companies to acquire leads and explore methods to obtain free business leads online, a more effective approach is to employ organic lead generation strategies.

Moreover, the inexpensive leads businesses procure may not always constitute lead data. In many instances, it’s merely contact information, indicating there might be no intention behind these contacts. As a result, obtaining this type of data provides no advantages, such as high intent or a lower cost per lead.

Nevertheless, certain businesses generate revenue by providing information on high-intent audiences and selling numerous cheap leads or contact records. For companies in search of MQLs, for instance, it makes sense to seek lower-intent lead data, which they aim to nurture contacts themselves, elevate their intent, and acquire them at a reduced cost per lead.

If you’re in need of more leads and exploring avenues to obtain a free leads list, it might be worthwhile to contact high-quality lead suppliers and invest in superior lists.

Consider the following factors when purchasing lead data:

  • The quantity of leads
  • The nature of the data (B2B or B2C, for example)
  • The type of information (emails, phone numbers, demographics, annual revenue, etc.)
  • Data accuracy

In the end, every reputable business consistently updates its lead lists, ensuring the data is as accurate as possible. While searching for ways to generate free leads, companies often devise specific strategies to identify the most targeted prospective clients to approach. Conversely, relying on the acquisition of cheap leads or obtaining free sales leads can potentially lead to undesirable outcomes.

Will Cheap Leads Have Adverse Effects on Your Business?

It’s crucial to consider your business’s overall well-being as you strive to discover free leads or generate leads online at minimal cost.

Purchasing cheap, low-quality leads that fail to convert can lead to concealed expenses, impaired sales, a decline in trust, or damage to brand reputation. Moreover, your business might encounter compliance issues if you procure leads from suppliers that do not adhere to GDPR or CCPA regulations.

How To Generate Inexpensive or Free Leads Online

While uncovering methods to generate business leads without cost can save the funds your company would have allocated for acquiring those leads, it’s essential to comprehend your audience’s needs, master the art of generating your leads, and uphold the quality of those leads.

Let’s delve into some strategies, tactics for free lead generation, and approaches that can assist you in kickstarting the process of obtaining more free leads.

Initiate Email Marketing Campaigns

The first tip for acquiring free leads is to initiate email marketing campaigns.

Email marketing stands as one of the most efficient methods for obtaining free leads. Numerous small and medium-sized businesses naturally turn to cold email marketing, cost-effective lead generation, and sales outreach to attract potential clients. The optimal approach to generating leads through email efforts involves leveraging various types of engaging email content, such as case studies, ebooks, infographics, and more.

Source: TDInsights 

However, the challenge with this strategy is that numerous brands pitch to other businesses or potential customers. Standing out, comprehending how to generate relevant online leads, and executing this strategy effectively are the keys to success for your email campaigns.

The foremost and most crucial step is constructing an email list. Subsequently, you can concentrate on segmenting your audience, categorising subscribers, and personalising your outreach campaigns. Here are some invaluable tips for establishing an email list from the ground up:


Keep in mind that it’s vital to monitor your success as you initiate email campaigns. Implementing solutions that drive inbox performance, like Phonexa’s E-Delivery, can assist you in gauging deliverability, refining email lists, obtaining free leads, and conducting split tests on your campaigns.

Establish Your Local SEO Presence

Every business must carve a niche in search engines. Therefore, brands should focus on SEO instead of relying solely on local clientele.

A robust local SEO strategy is essential for surpassing regional competitors, distinguishing your brand, inspiring a local audience, generating more high-quality leads, charting the customer journey, refining your sales funnel, and enhancing visibility.

Here’s how you can secure business leads by dedicating time and energy to local SEO:

  • Undertake keyword research to craft engaging and compelling landing pages.
  • Ensure that every SEO initiative guides prospects towards a clear call to action.
  • Assess your site’s SEO ranking and initiate backlink building to gain more authority.
  • Include your company details in pertinent business directories.
  • Optimise your content and generate high-quality articles and landing pages to foster engagement and acquire leads at no cost.

A heightened domain authority ultimately translates to an improved online presence, elevated rankings, and an increased influx of free online leads and local audiences.

Utilise Blogging to Cultivate an Online Presence

It’s widely acknowledged that lead generation plays a pivotal role in helping businesses attract traffic, establish trust, visibility, and credibility, and generate various leads, including affordable real estate leads and complimentary leads for home-based businesses. Consequently, advertising expenditure on lead generation efforts is anticipated to reach $3.2 billion by the end of 2023.

Driving traffic to your blog is a crucial component of many lead-generation strategies and conversion funnels. The primary objective of blog posts is to transform your website visitors into prospects and, ultimately, into enduring clients and advocates for your brand.

Here’s how investing in blogging can assist you in acquiring business leads at no cost:

  • Cultivate trust and build a rapport with your audience
  • Develop a devoted customer base
  • Increase revenue
  • Enhance online visibility
  • Boost engagement by sharing blog content on social media
  • Provide exclusive content and familiarise prospects with your brand

Harness the Power of Social Media

In today’s landscape, acquiring leads on social media has become the standard practise. Millions of potential clients actively seek new brand offerings, allowing companies to connect with consumers, disseminate news, showcase special offers, and market new products.

LinkedIn is one of the most potent social media platforms for B2B lead generation. Concerning B2C lead generation endeavours, most brands aim to attract leads from Facebook and Instagram owing to their robust community engagement and access to audiences with high intent.

Here are some practical tips and recommendations on ways to obtain leads on Facebook:

In most instances, a compelling incentive (typically presented as a lead magnet) proves instrumental in helping brands secure leads at no cost and reach broader audiences. Additionally, customer narratives and testimonials can give businesses the social validation needed to illustrate brand value.

Schedule a consultation with one of Phonexa’s specialists and discover how LMS Sync can help you organize lead information, provide tailored experiences to high-intent audiences, sieve out low-quality leads, and enhance your conversion rate.

Frequently Asked Questions

What are the primary advantages of blogging?

Blogging provides businesses with the means to boost website traffic, generate complimentary sales leads, enhance social media interaction, augment online visibility, disseminate corporate news and exclusive offerings, among other benefits.

Which social networks are most effective for promotion and obtaining new business leads at no cost?

Platforms such as Twitter, LinkedIn, Facebook, Instagram, YouTube, Reddit, and Quora empower brands to connect with broader audiences, establish brand recognition, and secure cost-effective leads.

What are the advantages of employing email marketing for economical lead generation?

Email marketing stands out as one of the most efficient channels for acquiring free leads online. It aids marketers in nurturing relationships with potential clients, elevating conversion and retention rates, establishing credibility, increasing sales, and keeping leads informed about the latest promotions, services, and products.

What is the quickest method to establish a local SEO presence and obtain complimentary business leads online?

Earning customer reviews, investing in blogging, utilising social media, and showcasing client testimonials on your website and across other marketing channels have the most significant impact on a company’s local presence. Moreover, these strategies assist marketers in reaching their target audience and acquiring more complimentary business leads.