Yes, predictive modelling can be used with call tracking software to get a clearer understanding of call campaigns and conversions. When using Phonexa, predictive modelling comes with Call Logic—the platform for call tracking, distribution, and call analytics.
The observations and conclusions from predictive modelling for calls can help make a major impact on the caller journey, or when and where call campaigns are executed. It can be especially helpful for businesses with call centres: knowing what type of hours to set can be informed by predictive modelling so agents are only on call when it is likely that they will receive the most calls.