PHONEXA.UK TERMS AND CONDITIONS OF USE

Updated: November 8, 2022(v3)

IMPORTANT –THIS IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND PHONEXA, LTD (“WE” OR “PHONEXA”). THIS DOCUMENT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS. YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS CONTAINED IN THESE TERMS AND CONDITIONS OF USE (“AGREEMENT”) AS THEY GOVERN YOUR ACCESS TO AND USE OF THIS WEBSITE, AND OTHER PHONEXA SERVICES (COLLECTIVELY, THE “WEBSITE”). PHONEXA IS WILLING TO LICENSE THE USE OF THE WEBSITE TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT AND AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT.

TERMS AND CONDITIONS 1. LICENSE GRANT

This Agreement provides You with a limited, non-exclusive, non-transferable, and non-sublicensable license to use the Website solely for your personal use or your internal business purposes.

2. LICENSE RESTRICTIONS

The foregoing license is limited. You therefore may not (i) use, copy, store, reproduce, transmit, distribute, display, rent, lease, sell, modify, alter, license, sublicense, or commercially exploit the Website (or any part thereof) in any manner not expressly permitted by this Agreement, (ii) reverse engineer, decompile, disassemble, translate, or create any derivative work of the Website (or any part thereof); (iii) access, link to, or use any source code from the Website (or any part thereof); or (iv) erase or remove any proprietary or intellectual property notice contained in or on the Website (or any part thereof). In addition, You acknowledge and agree that exceeding the scope of the license herein shall be a material breach of this Agreement and subject to the termination provisions set forth herein.

3. USER OBLIGATIONS

Subject to Phonexa’s right to monitor or audit compliance, You acknowledge and agree that it is solely your responsibility to maintain your compliance with the terms and conditions of this Agreement. By accessing or using the Website, You also agree to be responsible for and to abide by all applicable local, state, national, and international laws, regulations, rules, and guidelines with respect to your use of the Website. In addition, You agree to assume all responsibility for your use, and the results of your use, of the Website, including meeting any requirements of your contracts with third parties or other persons.

4. PROPRIETARY RIGHTS

The contents of the Website, including all software, design, text, graphics, images, photographs, illustrations, audio, and video material, artwork, databases, user interfaces, visual interfaces, sounds, artwork, presentations in any format, computer code (including html code), products, information, and documentation, as well as the design, structure, selection, coordination, expression, “look and feel,” and arrangement of the Website (collectively, “Material”) unless otherwise indicated, are owned, controlled, and licensed by Phonexa or its licensors. Any rights granted hereby are expressly licensed. Phonexa does not grant any implied right to You or any other person and does not transfer or assign any ownership or intellectual property interest or title in or to the Website (or any part thereof) to You or anyone else. Accordingly, Your unauthorized use of the Website (including any Material) may violate intellectual property or other proprietary rights laws as well as other laws, regulations, and statutes. You must not alter, delete or conceal any copyright or other notices contained on the Website or Material, including notices on any audio/visual material You access, download, transmit, display, print, or reproduce from the Website. You shall not, nor will You allow any third party (whether or not for your benefit) to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast, or circulate to any third party (including, without limitation, on or via a third party website), or otherwise use, any Material without the express prior written consent of Phonexa or its owner if Phonexa is not the owner. Phonexa and all other names, logos, and icons identifying Phonexa and its products and services are proprietary trademarks of Phonexa (or its affiliates), and any use of such marks, including, without limitation, as domain names or account identifiers, without the express written permission of Phonexa is strictly prohibited. Other product and company names mentioned herein or on the Website may be the trademarks and/or service marks of their respective owners.

5. CLIENTS

If You wish to become a Client, You must complete one or more online sign-up forms that request specific information from you, including, but not limited to, your name, company name, and phone number. Once You submit the form to Phonexa, Phonexa will decide whether to extend you an offer to become a Client. Submissions to Phonexa are not offers, but merely solicitations of an offer.

6. MOBILE SERVICES

The Website may include certain services that are available to You via your mobile phone or other mobile devices if You have subscribed to them, including the ability to use your mobile device to receive and reply to messages from Phonexa, and access certain other features (collectively, “Mobile Services”). These messages may be one-time communications (e.g. confirmation of certain account activities), may be recurring (e.g. usage alerts), or frequent but user-initiated (e.g. access codes in two-factor authentication).

Although Phonexa does not charge You for these Mobile Services, your mobile carrier’s normal messaging, data, and other rates and fees will still apply to your use of the Mobile Services. In addition,

downloading, installing, or using certain Mobile Services may be prohibited or restricted by your mobile carrier, and not all Mobile Services may work with all carriers or devices. Therefore, You are responsible for checking with your mobile carrier to determine if the Mobile Services are available for your mobile devices, what restrictions, if any, may be applicable to your use of the Mobile Services, and how much they will cost you. If you have questions regarding mobile services please contact info@phonexa.uk

7. FEEDBACK

Phonexa welcomes your feedback and suggestions about Phonexa’s products or services or with respect to how to improve the Website. But, by transmitting any feedback or suggestions and any related information, material, or other content (collectively, “Feedback”) to Phonexa, You represent and warrant that such feedback does not infringe or violate the intellectual property or proprietary rights of any third party (including, without limitation, patents, copyrights, or trademark rights) and that You have all rights necessary to convey such feedback to Phonexa. In addition, any feedback received by Phonexa will be deemed to include from You a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license for Phonexa to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part) worldwide, or act on such feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such information, material, or content, and You hereby waive any claim to the contrary.

8. REPRESENTATIONS AND WARRANTIES

You represent and warrant to Phonexa that (i) You are at least the legal age of majority, (ii) You are authorized to enter into this Agreement, (iii) You will not use the Website or the Materials for any purpose or in any manner that violates any law or regulation or that infringes the rights of Phonexa or any third party; (iv) any information or data provided to Phonexa by You will not violate any law or regulation or infringe the rights of Phonexa or any third party; (v) all information that You provide to us in connection with the Website (e.g., name, e-mail address, and/or other information) is true and accurate; and (vi) You are authorized and able to fulfill and perform the obligations and meet the conditions of a user as specified herein.

9. WARRANTY DISCLAIMERS

THE WEBSITE AND MATERIALS ARE PROVIDED “AS-IS.” PHONEXA DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE WEBSITE OR MATERIALS IN TERMS OF AVAILABILITY, ACCURACY, RELIABILITY, CURRENTNESS, COMPLETENESS, FUNCTIONALITY, INTENDED PURPOSE, OR OTHERWISE. PHONEXA DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE OR MATERIALS WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR IN A MANNER THAT WILL MEET YOUR REQUIREMENTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE WEBSITE IS WITH YOU. THE WEBSITE, THE MATERIALS, AND ANY ASSOCIATED INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND PHONEXA HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR BASED ON COURSE OF DEALING OR USAGE OF TRADE.

10. LIMITATION OF LIABILITY

Phonexa shall have no responsibility to provide You access to the Website. You acknowledge and agree that Phonexa shall not be liable or responsible for any claim, damage, or loss resulting, directly or indirectly, from a cause beyond Phonexa’s control, including, but not limited to, offers or promotions made available on the Website, failure of electronic or mechanical equipment or communication lines, telephone or other connection problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes or other labor problems, wars, governmental restrictions, or any claim, damage, or loss arising out of transactions or interactions between You, third party merchants or anyone else. You specifically acknowledge that Phonexa shall not be liable for defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with You. MOREOVER, YOU AGREE THAT IN NO EVENT SHALL PHONEXA BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, FOR LOST PROFITS, FOR LOST DATA, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE WEBSITE, OR FOR ANY INFORMATION OR MATERIALS AVAILABLE THROUGH THE WEBSITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF PHONEXA HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. WITHOUT LIMITATION OF THE FOREGOING, TOTAL LIABILITY OF PHONEXA FOR ANY REASON WHATSOEVER RELATED TO THE USE OF THE WEBSITE, RESULTS FROM THE USE OF THE WEBSITE, OR FOR ANY CLAIMS RELATING TO THIS AGREEMENT SHALL NOT EXCEED ONE THOUSAND DOLLARS ($1,000.00 USD), AS LIQUIDATED DAMAGES AND NOT AS A PENALTY EVEN IF PHONEXA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIABILITY, IF ANY, SHALL BE COMPLETE AND EXCLUSIVE.

11. INDEMNIFICATION

You agree to release, discharge, defend, indemnify and hold harmless Phonexa and its officers, directors, employees, agents, affiliates, third-party information providers, licensors, contractors, and others involved in the delivery of products, services, or information through the Website (collectively, “Indemnified Parties”), arising from, in connection with, or relating to, any breach of this Agreement by You, including breaches arising from Your use of the information obtained through the Website. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and You agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees and litigation expenses of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of Your use of the information accessed through the Services or related website(s).

12. GOVERNING LAW

This Agreement has been made in and will be construed and enforced solely in accordance with the laws of England and Wales without regard to conflict of law principles. Any claim You might have against Phonexa must be brought within two (2) years after the cause of action arises, or such claim or cause of action is barred. A printed version of this Agreement and of any related notice given in electronic form shall be admissible in any proceeding based upon or relating to this Agreement to the same extent as other documents and records originally generated and maintained in printed form. Please contact Phonexa if You wish to receive a printed copy of this Agreement.

13. BINDING ARBITRATION

ANY CLAIM OR DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE SITE OR THIS AGREEMENT SHALL BE SETTLED BY BINDING ARBITRATION, except that Phonexa may seek interim relief from any court of competent jurisdiction to protect its intellectual property rights. ARBITRATION WOULD REMOVE YOUR RIGHT TO LITIGATE A CLAIM IN COURT OR TO HAVE A JURY TRIAL ON THAT CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. IT IS IMPORTANT THAT YOU READ THIS PROVISION CAREFULLY BEFORE ACCEPTING THIS AGREEMENT. Any arbitration initiated under this Agreement will be (i) held in London, (ii) in the English language, and (iii) before one arbitrator, who will be appointed by the Chartered Institute of Arbitrators in London and will have no less than five years experience in matters related computer science, intellectual property, and telecommunications products and services.

14. NO CLASS ACTIONS

TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST THE COMPANY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

15. ENFORCEMENT

Phonexa wishes to maintain the Website as a helpful resource for all of its users. As it relates to Phonexa, You, therefore, have no reasonable expectation of privacy while using the Website because Phonexa reserves the right to view, monitor, and/or record activity on the Website (in accordance with applicable law) and to comply with government or court appointed authorities when necessary. You shall therefore not, nor shall You permit any third party to, disable, circumvent, or otherwise avoid any security device, mechanism, protocol, or procedure established by Phonexa for use of or with the Website. Moreover, You also acknowledge that any breach, threatened or actual, of this Agreement by You may cause irreparable injury to Phonexa and/or its licensors, such injury would not be quantifiable in monetary damages, and Phonexa and/or its licensors would not have an adequate remedy at law. You, therefore, agree that Phonexa and/or its licensors (or on their behalf) shall be entitled, in addition to other available remedies, to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction restraining any breach, threatened or actual, of your obligations under any provision of this Agreement. Accordingly, You hereby waive any requirement that Phonexa or its licensors post any bond or other security in the event any injunctive or equitable relief is sought by or awarded to Phonexa to enforce any provision of this Agreement.

16. PRIVACY

We respect your privacy and the use and protection of your personally identifiable information. Please see our Privacy Notice for important information and disclosures relating to the collection and use of your personally identifiable information in connection with your use of the Website.

17. Opt-Out

Phonexa agrees to maintain an opt-out process on its website, which allows website visitors to prohibit tracking of their activity on the Customer’s website, as long as the Visitor’s browser allows third-party cookies; otherwise, such feature might be impaired.
Customer agrees to exclude any PII, confidential, proprietary, or sensitive information from capture, as necessary, described in the links to the relevant articles below, and (i) accepts full responsibility and liability of ensuring such information is adequately and completely excluded, (ii) will indemnify, defend and hold (Phonexa) harmless for all claims, damages, liabilities, losses, costs, and expenses (including, without limitation, reasonable attorneys’ fees) arising out of or in connection with an alleged or actual failure to meet this obligation and (iii) Customer warrants that it will designate skilled employees to perform the proper installation and use of the Software.
If Customer discovers that PII has been collected it will immediately and permanently delete such information from within the Phonexa platform upon discovery.
DISCLAIMER: CUSTOMER ACKNOWLEDGES THAT PHONEXA HAS PROVIDED ALL NECESSARY INFORMATION TO SECURE THE RECORDINGS, PREVENTING THE COLLECTION OF PII AND SENSITIVE DATA.

18. TERMINATION

Phonexa also reserves the right at any time and on reasonable grounds, which shall include, without limitation, any reasonable belief of fraud, illegal activity, or actions or omissions that violate any term or condition of this Agreement, to terminate this Agreement with You (including any registered account) in order to protect its name, business, or goodwill and/or any other user. You acknowledge and agree that Phonexa shall have the sole right to determine in its reasonable discretion whether You are engaging in any unauthorised activity and/or violating any term or conditions of this Agreement. Phonexa shall also not be responsible or liable for any damages or loss, such as loss of sales or profits, as a result of any termination of this Agreement in accordance with this section. You may also terminate at any time by ceasing to use the Website. But, all applicable provisions of this Agreement will survive termination, as outlined below. Any licenses from Phonexa and any right to use the Website shall immediately cease upon termination of this Agreement. The provisions concerning feedback, Phonexa’s ownership rights, representations and warranties, warranty disclaimer, limitation of liability, governing law, enforcement, termination, and the miscellaneous terms will survive the termination or expiration of this Agreement for any reason.

19. MISCELLANEOUS

The relationship between You and Phonexa is and shall be that of independent contractors and nothing in this Agreement shall be construed or used to create or imply any relationship of partners, joint venturers, or employer and employee. You may not assign or otherwise transfer this Agreement or the license granted hereunder or delegate any of your duties specified herein, in whole or in part, without Phonexa’s prior written consent. Any attempt of assignment, delegation, or transfer in violation of this Agreement shall be void, of no effect, and a material breach of this Agreement. Notwithstanding the foregoing, Phonexa may assign this Agreement in whole or in part. Moreover, Phonexa may delegate its rights and responsibilities or use contractors or agents to fulfill its obligations under this Agreement. Failure by Phonexa to insist on strict performance of any of the terms and conditions of this Agreement will not operate as a waiver of that or any subsequent default or failure of performance. In the event any provision of this Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, You agree that unless it materially affects the entire intent and purpose of this Agreement, the invalidity, voidness, or unenforceability shall affect neither the validity of this Agreement nor the remaining provisions herein, and the provision in question shall be deemed to be replaced with a valid and enforceable provision most closely reflecting the intent and purpose of the original provision. Headings are for convenience only and have no legal or contractual effect. This Agreement and Phonexa’s Privacy Notice, which is hereby incorporated by reference as if set forth fully herein, represent the entire agreement between You and Phonexa with respect to subject matter herein, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written between You and Phonexa with respect to the Website. Any rights not expressly granted herein are reserved by Phonexa. Please note that Phonexa reserves the right to change the terms and conditions of this Agreement and by which the Website is extended to You by providing You in writing or electronically a copy of such revised terms (or notice thereof). Phonexa also has the exclusive right to provide updates, upgrades, or changes to, or to suspend, discontinue, or modify any aspect of the Website at any time. Your continued use of the Website following any such change to such Website will be deemed acceptance to be bound by any such change to this Agreement or the Website. If You have any questions about this Terms of Use Agreement, You may contact us via e-mail at: info@phonexa.uk, via free phone at 01202 016 684, or in writing sent Royal Mail to: Phonexa, LTD, Office 102, Oxford Point, 19 Oxford Road, Bournemouth, BH8 8GS.