Guide each caller through a seamless, data-driven experience with Phonexa’s IVR system. Efficiently direct callers to the most appropriate agent, boosting your conversion rates and customer satisfaction.
An IVR system processes incoming calls the moment they are made, with no queues, and offers actionable data to the receiving agent IVR. The outcome of this is a very fast response.
By processing calls independently of live agents, an IVR solution allows businesses to filter out unqualified enquiries and efficiently direct qualified leads. Customise your hourly call volumes without compromising on quality.
Use Phonexa’s IVR builder to design a professional, on-brand automated voice. You can also design custom IVR Scripts, Keypad Options, Recordings, and use Voice Recognition.
Maximise your sales process by recognising weak spots, anomalies, and inconsistencies in the caller experience. Occasionally, even slight adjustments can significantly boost your call conversions.
With a security layer integrated into Phonexa’s IVR system, you ensure just high-quality, legitimate calls are transferred to your intended destination or agent.
Phonexa’s IVR software helps you route calls, personalise greetings, and shorten wait times. Integrating Phonexa’s IVR with your CRM system allows your sales reps to access caller information in real-time. Our built-in analytics tools automatically track call performance, allowing you to proactively change your call flows for specific callers.
Phonexa guarantees advanced fraud prevention, secure data processing, and advanced voice recognition. Our IVR software is designed to boost call capacity and improve customer experiences. Learn how smart call flows within Phonexa’s IVR can help you maximise the effectiveness of your calls.
Call Analytics works with an IVR system to gather essential caller insights in real-time, allowing you to assess and improve call routing, user experiences, and overall campaign performance.
Based on the gathered data, an Automatic Call Distributor (ACD) strategically routes IVR calls, guaranteeing that each caller is connected to the best department or agent. Wait times are reduced, and customer satisfaction is increased.
Call Tracking analyses lead sources, captures marketable caller data, and improves interaction efficiency, resulting in higher engagement, sales, and user satisfaction rates.
Phonexa’s Interactive Voice Response (IVR) solution improves call flows, creates the best possible path for each caller, and helps businesses generate more inbound call sales:
Improved Customer Journey: Phonexa’s IVR connects callers to knowledgeable agents and cuts down on wait times by handling some IVR calls automatically.
Unrestricted Scalability: Without compromising user experience, Phonexa’s IVR system can handle any number of concurrent calls.
Actionable Data: You can continuously enhance your call flows with our IVR solution, which provides comprehensive insights into caller behaviour and campaign efficacy.
Strong Security: By filtering out fraudulent, low-quality, and irrelevant calls, Phonexa’s IVR technology safeguards your company.
Intelligent Automation: Touch-tone answers and sophisticated call routing make sure that callers get to their destination without the need for human assistance.
Custom Brand Voice: To guarantee that you give every caller the greatest possible customer experience, our IVR systems support professional voice recordings and custom call flow scripts.
Phonexa’s IVR software integrates with top marketing platforms, analytics software, and CRM systems for optimal efficiency.
An IVR system first greets a caller with a pre-recorded message, interacts via voice or touch-tone keypad selections, and then connects them to the most suitable live operator based on their responses to prompts.
An IVR solution communicates with callers to gather the data needed to direct them to the right live operator. For simpler queries, the IVR can often provide self-service options independently of agents.
With Phonexa, our IVR software is an integral part of our all-in-one performance and affiliate marketing software suite. Existing Phonexa users gain access to the IVR at no additional charge.
An IVR collects caller data through interactive voice response, touch-tone polls, and a professionally recorded voice message that greets and engages callers, guiding them through the phone menu.
On-brand IVR voice recordings can effectively convey your brand’s unique tone and personality, creating a positive first impression and establishing a sense of professionalism and credibility with every call.
