Enhance Customer Journey with Advanced IVR Software

Guide each caller through a seamless, data-driven experience with Phonexa’s IVR system. Efficiently direct callers to the most appropriate agent, boosting your conversion rates and customer satisfaction.

4.9/5 5/5
Phonexa IVR software dashboard interface displaying main analytics and key performance indicators for an optimised interactive voice response system and efficient call centre IVR workflows.
Phonexa IVR software dashboard interface displaying main analytics and key performance indicators for an optimised interactive voice response system and efficient call centre IVR workflows.

Enhance Call Management & Increase Capacity with Intelligent IVR Software

Explore how Phonexa's IVR software streamlines call routing, offers actionable user insights, and makes it simple and convenient for every caller.

Exceptional Customer Service

An IVR system processes incoming calls the moment they are made, with no queues, and offers actionable data to the receiving agent IVR. The outcome of this is a very fast response.

Image of an IVR system routing a caller to a customer service agent successfully and providing the agent with full caller details for a great interaction.

Unlimited Call Capacity

By processing calls independently of live agents, an IVR solution allows businesses to filter out unqualified enquiries and efficiently direct qualified leads. Customise your hourly call volumes without compromising on quality.

Illustration of how an IVR program simplifies call handling processes, significantly increasing the number of calls dealt with per hour by your call centre IVR.

Personalised Brand Voice

Use Phonexa’s IVR builder to design a professional, on-brand automated voice. You can also design custom IVR Scripts, Keypad Options, Recordings, and use Voice Recognition.

IVR interface and microphone representing voice settings, custom scripts, and keypad options for creating a branded caller experience.

Optimised Marketing Funnel

Maximise your sales process by recognising weak spots, anomalies, and inconsistencies in the caller experience. Occasionally, even slight adjustments can significantly boost your call conversions.

Visual funnel graphic highlighting stages of the caller journey with metrics to identify drop-offs and optimise conversion performance.

Advanced Fraud Protection

With a security layer integrated into Phonexa’s IVR system, you ensure just high-quality, legitimate calls are transferred to your intended destination or agent.

An image depicting an IVR software's capacity to filter and block nuisance or scam IVR calls before they even reach your valuable customer service representatives.

Call Intelligence Platform Features

Icon showing real-time call analytics and performance insights. Call Analytics
Icon of interconnected call paths, symbolising automated call distribution. Automatic Call Distribution
Icon of a phone with a location pin and data lines, representing call tracking and attribution. Call Tracking
Icon of a phone combined with a call symbol, illustrating pay-per-call marketing model. Ping Post Calls
Icon of a phone combined with a call symbol, illustrating pay-per-call marketing model. Pay-Per-Call

Maximise the Value of Every Call

Phonexa’s IVR software helps you route calls,  personalise greetings, and shorten wait times. Integrating Phonexa’s IVR with your CRM system allows your sales reps to access caller information in real-time. Our built-in analytics tools automatically track call performance, allowing you to proactively change your call flows for specific callers.

 

Phonexa guarantees advanced fraud prevention, secure data processing, and advanced voice recognition. Our IVR software is designed to boost call capacity and improve customer experiences. Learn how smart call flows within Phonexa’s IVR can help you maximise the effectiveness of your calls.

IVR dashboard interface displaying call routing paths, caller data, and analytics to optimise call handling and improve customer experience.

Explore Phonexa's IVR Software Capabilities

Phonexa's IVR uses powerful conversational AI, data-driven call routing, and rich caller insights to help you enhance your marketing potential. Learn how using Phonexa's IVR can transform your business.
Animated icon showing charts and data points syncing with a call symbol, representing real-time insights and performance optimisation through call analytics.
Animated icon of calls dynamically routed to agents, symbolising intelligent call distribution and reduced wait times.
Animated icon of a call analytics and data points representing caller tracking and performance insights.

Actionable Insights with Call Analytics

Call Analytics works with an IVR system to gather essential caller insights in real-time, allowing you to assess and improve call routing, user experiences, and overall campaign performance.

Intelligent Call Routing with Automatic Call Distributor

Based on the gathered data, an Automatic Call Distributor (ACD) strategically routes IVR calls, guaranteeing that each caller is connected to the best department or agent. Wait times are reduced, and customer satisfaction is increased.

Detailed Call Analysis with Call Tracking

Call Tracking analyses lead sources, captures marketable caller data, and improves interaction efficiency, resulting in higher engagement, sales, and user satisfaction rates.

Integrations

Integrate Phonexa's IVR software with your lead management and CRM solutions to streamline your business operations. Use leading martech solutions to generate and convert more callers and web leads.
Easily integrate Phonexa IVR solutions with leading platforms like Salesforce to achieve advanced automation, process optimisation, and maximise your business's operational effectiveness.
Salesforce
Mailchimp executes automated email campaigns with a cloud interactive voice response system alongside Phonexa for targeted campaigns.
Mailchimp
True campaign performance measurement by having Google Analytics coupled with Phonexa's IVR software giving insight into the efficacy of interactive voice response.
Google Analytics
Integration of Stripe with Phonexa's IVR phone system for streamlined transaction management and secure payment processing within your IVR solution.
Stripe
HubSpot for efficient lead management and customer interaction, coupled with Phonexa's call centre IVR software, to provide a consolidated customer experience.
HubSpot
SendGrid integration to automatise sending emails and communication handling through Phonexa's IVR service provider platform to enhance your IVR services.
SendGrid
PayPal to support secure and reliable transactions for pay-per-call services and affiliate earnings through the IVR platform.
PayPal
Improved customer data management via Zoho CRM integration with Phonexa's IVR service platform, bringing together your customer experience data.
Zoho
Mailgun offering secure email delivery and security for messages processed by Phonexa's automated IVR platform.
Mailgun
Track ad performance and conversions via Facebook Conversion integration with Phonexa's cloud IVR services platform for better data analysis.
Facebook
Streamlined payment processing and management with Square integration to Phonexa's IVR system for seamless financial processes.
Square
Pipedrive integration for streamlined sales pipeline management via Phonexa's interactive voice response call centre software for enhanced lead flow transparency.
Pipedrive
Twilio integration with Phonexa's IVR system adds more messaging, communications, and call features to your IVR call centre.
Twilio
Blending Call Criteria with Phonexa's IVR phone systems software ensures your call centre IVR processes are kept at top levels of quality and compliance standards.
Call Criteria
Corpay integration of Phonexa's interactive voice response cloud-based solution gives financial payment automation and enhanced expense management to your IVR solution
Corpay
Discover over 40 call routing, call tracking, lead management, and other marketing integrations. Integrate the martech stack with Phonexa, or use our integration builder for new custom integrations.
More About Phonexa's Integrations
Book a Demo Build My Plan

The Advantages of Phonexa's IVR Software for Your Business

Phonexa’s Interactive Voice Response (IVR) solution improves call flows, creates the best possible path for each caller, and helps businesses generate more inbound call sales:

 

Improved Customer Journey: Phonexa’s IVR connects callers to knowledgeable agents and cuts down on wait times by handling some IVR calls automatically.

 

Unrestricted Scalability: Without compromising user experience, Phonexa’s IVR system can handle any number of concurrent calls.

 

Actionable Data: You can continuously enhance your call flows with our IVR solution, which provides comprehensive insights into caller behaviour and campaign efficacy.

 

Strong Security: By filtering out fraudulent, low-quality, and irrelevant calls, Phonexa’s IVR technology safeguards your company.

 

Intelligent Automation: Touch-tone answers and sophisticated call routing make sure that callers get to their destination without the need for human assistance.

 

Custom Brand Voice: To guarantee that you give every caller the greatest possible customer experience, our IVR systems support professional voice recordings and custom call flow scripts.

Phonexa’s IVR software integrates with top marketing platforms, analytics software, and CRM systems for optimal efficiency.

 

Get Started Today
Turn caller journeys into data-driven experiences with Phonexa’s IVR. Gain actionable insights into customer behavior and call drivers to maximise campaign performance.
Complete this form and reveal the full capability of Phonexa's IVR software and get the most out of your interactive voice response system.

Discover More About Interactive Voice Response Software

Marketer’s Guide to the Best IVR Software

We have created this IVR software guide to help you tap into the power of...

How To Transform Phone Calls into High-Value Leads with...

We’ve compiled this comprehensive call tracking guide to share our knowledge and help you explore...

Success Combo: Pay-Per-Call Marketing & Conversational...

Note: If you are new to conversational AI, pay-per-call affiliate marketing, and affiliate networks, I...

Frequently Asked Questions

What is IVR software, and how does it work?

arrow down

An IVR system first greets a caller with a pre-recorded message, interacts via voice or touch-tone keypad selections, and then connects them to the most suitable live operator based on their responses to prompts.

What are the advantages of an IVR?

arrow down

An IVR solution communicates with callers to gather the data needed to direct them to the right live operator. For simpler queries, the IVR can often provide self-service options independently of agents.

How much does an IVR system cost?

arrow down

With Phonexa, our IVR software is an integral part of our all-in-one performance and affiliate marketing software suite. Existing Phonexa users gain access to the IVR at no additional charge.

How does an IVR system gather information?

arrow down

An IVR collects caller data through interactive voice response, touch-tone polls, and a professionally recorded voice message that greets and engages callers, guiding them through the phone menu.

What are the benefits of professional IVR voice recordings?

arrow down

On-brand IVR voice recordings can effectively convey your brand’s unique tone and personality, creating a positive first impression and establishing a sense of professionalism and credibility with every call.

Maximise the value of inbound calls with Phonexa’s IVR. Build your ideal IVR setup today.

Book a Free Demo

Take a Product Tour