Secure Safe Outbound Traffic with Trusted Caller ID: Phonexa Product Updates

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We’re back at it again – here are some of the latest features we’ve released across the Phonexa suite in recent weeks.

Trusted Caller ID Secures Safe Outbound Traffic

The “Trusted Caller ID” feature in Cloud PBX allows you to whitelist phone numbers that have been reserved in our system for outbound dialling and to continuously monitor and maintain a high reputation for the reserved phone numbers with carriers to prevent them from being marked as spam on the receiver’s side.

It is a powerful service clients leverage to make sure their outbound traffic is marked as safe, ensuring smooth and successful communication.

The feature first needs to be enabled in System Subscriptions. After enabling it, the service then needs to be activated per phone number.

Reserved phone number from the system

New phone number reservation

Learn More: Trusted Caller ID

Redesigned System Subscriptions Page

As part of our ongoing commitment to enhance the user experience, we’ve redesigned the System Subscription page. The new design features streamlined navigation, enhanced visibility, and simplified subscription management.

We’ve also reorganised the layout into Core features and Additional features to make it easier for you to find and manage your subscriptions. We believe these changes will significantly improve your ability to manage your subscriptions with ease and transparency, and to stay up to date with the latest features, their pricing, and easily activate/deactivate your subscription with just a few clicks.

Redesigned Support Centre

We’ve redesigned our Support Centre to give it a modern look that provides a clean and intuitive interface, making the process of finding and getting help easier than ever.

The quick links ensure easy access to the resources you need, including System Subscriptions, Integrations, Project Settings, and Event Notifications.

The live chat integration facilitates real-time, 24/7 personalised support, and the improved navigation enables access to System Updates, Knowledge Base, and more.

Control Panel: Copy Table Cells for Reports

And finally, we have a new feature of copying table cells – just enable the feature in the My Profile section and enjoy! Easily copy the data from individual cells, rows, and columns with just a few clicks and maintain the original formatting of your data when you paste it elsewhere.

Here’s how to use it:

Press Control and/or Command
Select the cells with your mouse
Copy and paste

Are you looking for a particular feature or product functionality in Phonexa? Let us know by emailing team@phonexa.uk.

Liana Tonoyan

Liana Tonoyan is the Chief Information Officer at Phonexa. She oversees the operational and technical sides of the business for the all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and more. Liana works closely with the company's leadership to set and drive organisational vision and technical strategy, all while ensuring effective implementation for goals and objectives. Liana has extensive experience across online marketing and lead generation industries throughout her career. She’s previously worked at KPMG, where she managed the operations department and worked closely with C-level staff.