MEASURE YOUR MARKETING ROI WITH REAL-TIME
ANALYTICS & CALL TRACKING

There’s a story behind every call. Phonexa’s Call Logic platform collects data on all your inbound marketing calls and uses sophisticated analytics to give you the campaign insights you need.

CUTTING-EDGE TOOLS
FOR THE DATA-DRIVEN MARKETER

Improve Your ROI

When you know which marketing campaigns are generating the highest number of leads and conversions, it becomes that much easier to get the most out of your marketing dollars. Phonexa’s Call Logic platform gives you the ability to attribute calls to specific marketing efforts, allowing you to make informed decisions on where to channel your resources.

Discover Data Insights

Every call is loaded with information about your target audience. Call Logic not only gathers that data for you, but also provides you with intuitive reports and visuals to help you and your team evaluate and take action on your campaigns. With a comprehensive understanding of market trends, you’ll have a clear competitive edge for future campaigns.

Score Positive Reviews

Call Logic will provide your business with an array of call management tools that help enhance your customer’s experience. Interactive Voice Response (IVR) greets incoming calls with ease while the Automatic Call Distributor ensures prospects are connected with the right department. Call Recording allows you to review caller interactions, improve your customer service, and attract a surplus of positive reviews.

Achieve Substantial Growth

With automation handling call management and campaign analytics taking care of painstaking data collection, Call Logic frees you to spend more time optimizing your business. Customization options and seamless API integration make it easier for your business to adjust as needed, clearing the path for your business to scale up and expand at will.

HOW CALL LOGIC WORKS

  • Dialed

    When a prospect responds to your ad by dialing a number they’ve seen or hitting a click-to-call prompt, Phonexa begins the tracking process and absorbs all the relevant data into the cloud. Phonexa will capture your callers’ information based on the number they’ve dialed, the location they called from, and the incentive for the call. A lead is automatically generated, forever logged and searchable in your database.

  • Connected

    Prospects are connected to your custom voice greeting through Phonexa’s Interactive Voice Response (IVR) and can engage and share their interest via VoicePLUS, our voice recognition solution. Information gathered by the IVR allows calls to be filtered through the Automatic Call Distributor so that callers are quickly connected to the appropriate agents.

  • Received

    All relevant details collected during the call are recorded and become available on Phonexa’s user-friendly dashboard. Select calls will be recorded and stored for quality assurance considerations. The data generated from the call becomes available to you immediately, becoming part of a vast array of information that can help you optimize your campaign or better connect with your target audience.

ADVANCED CALL TRACKING
AND ANALYTICS FEATURES

GET ANSWERS

Call Analytics | Analyse the effects of your campaign optimisations and keep track of detailed customer behaviour through meaningful data and statistics.

KNOW YOUR CALLS

Call Tracking | Build effective campaigns and drive more revenue by tracking advertisement performances, customer details, and more in real-time with comprehensive tracking tools.

YOUR AI OPERATOR

Interactive Voice Response | Phonexa’s fully customisable IVR works hand-in-hand with Call Tracking to gather customer information and route calls to the appropriate agents.

SHARPER CUSTOMER SERVICE

Call Recording | Call recordings help companies optimise their inbound and outbound calls by allowing management and employees to revisit conversations for quality assurance.

STAY PLUGGED IN

Real-Time Reporting | Real-Time Reporting gathers visitor data and call tracking information as it happens, giving businesses the reports they need to make immediate optimisations.

TALK THE TALK

Voice Recognition | Phonexa’s proprietary voice recognition solution, VoicePLUS, utilises natural human speech to facilitate better conversations and increase your customer service experience.

SEE THE FUTURE

Predictive Modeling | Phonexa’s premier analytics solution gives you a thorough visual analysis of your web and call leads with detailed analytics, comparison data, and predictive insights.

SAY HELLO

Professional Recordings | Phonexa’s immaculate recording feature personalises the caller experience by replacing greetings, announcements, and voice prompts with a professionally recorded message.

PHONE NUMBERS THAT WORK FOR YOU

Toll-Free and Vanity Numbers | Our toll-free and vanity numbers make it easier for callers to reach you while boosting your brand image.

COLLAB WITH THE BEST

Partnership Call Management | This collaborative tool allows for true partnership to happen between you, your vendors and customers.

CONTROL YOUR CALL

Automatic Call Distributor | Phonexa’s Automatic Call Distributor is a call management feature that redirects incoming calls to the appropriate recipients based on your callers’ demographics and IVR survey results.

ARTFUL DESIGN

Interactive Management | Phonexa’s exquisite Interactive Management system is an elegantly designed, user-friendly dashboard with critical metrics and analytics to enhance your marketing performance.

CONSIDER IT HANDLED

Sophisticated Filtration System | This system is applied to the Automatic Call Distribution (ACD) to route calls based on your customised filtration settings.

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